LUIS Rojas
Manchester,NH
Summary
Professional, committed to providing the highest quality of work and service. Able to create and maintain special rapport with diverse population at all levels due to warm and accepting character along with bilingual communication ability. Works well both independently and in groups. Possess exceptional written and oral communication skills needed for success in today’s business world. Flexible, with the ability to adapt to changes including technology, dedicated, honest, and reliable. Compassionate [Job Title] with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative
Dears Cleaning Services LLC
08.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Home Health Aide
Tempus Unlimited, Maestro, Connections Health Systems, LLC
10.2015 - 02.2025
- Support patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals; running errands
- Assist patients by providing personal services, such as, bathing, dressing, and grooming as well as would care as needed
- Maintain professional and safety standard while adhering to agency policies and procedures along with federal, local and state requirements.
Mental Health Support Worker
Psychiatric Hospital
05.2024 - 01.2025
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
Restaurant Manager
Mayas Kitchen
05.2023 - 09.2024
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Supervisor
AMPM Facility Services
10.2018 - 11.2019
- Uphold company policies to ensure quality and safety
- Oversee company employees and troubleshoot as necessary
- Inspect work done and report to appropriate management.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Store Manager
Vitamin World
11.2016 - 02.2018
- Recap prior week- establish training and coaching goals
- Review/prepare special orders, recalls, transfers, invoices, product rotation progress
- Review staffing/cleaning/organization/team progress/Corporate Portal
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA06.2006
Skills
- Word, Excel, and PowerPoint Sales and Customer Oriented Exceptional Communication/Interpersonal skills Landscaping Experience Commercial Cleaning Experience Physically Fit / Hard Worker
- Sales Expertise
- Staff Training
- Problem-Solving Strengths
- Consulting with Customers
- Entrepreneur
Languages
Spanish
Full Professional
Certification
CPR CERT BLS CERT Dementia 1 & 2 CERT
Timeline
Mental Health Support Worker
Psychiatric Hospital
05.2024 - 01.2025
Sales Representative
Dears Cleaning Services LLC
08.2023 - Current
Restaurant Manager
Mayas Kitchen
05.2023 - 09.2024
Supervisor
AMPM Facility Services
10.2018 - 11.2019
Store Manager
Vitamin World
11.2016 - 02.2018
Home Health Aide
Tempus Unlimited, Maestro, Connections Health Systems, LLC
10.2015 - 02.2025
High School Diploma -
Cornerstone Christian Correspondence School
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