Edilania Vasquez
Worcester,MA
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Organized Patient Service Representative with 10+ years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
12
12
years of professional experience
Work History
Sr Receptionist-SEIU (CHL)
Community Behavioral Health Link
Worcester, MA
03.2026 - Current
- Managed front desk operations, ensuring efficient appointment scheduling and patient check-ins.
- Coordinated communication between clients and healthcare professionals to enhance service delivery.
- Developed and implemented office procedures to improve workflow efficiency and client satisfaction.
- Maintained confidentiality of sensitive client information in compliance with HIPAA regulations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Greeted customers and visitors in-person and via telephone calls.
- Confirmed appointments, communicated with clients, and updated client records.
Patient Service Representative/ Phlebotomy Technician
Quest Diagnostics
Northborough, MA
07.2023 - 03.2026
- Verification of patient information, collects payments.
- Assist with patients check-in process, enter patient’s lab order into computer, fax, Print and scan documents and Doctor’s lab orders.
- Collects blood samples using venipuncture or capillary puncture procedure.
- Adhere to blood handling and safety procedures to ensure compliance
- Inspects and sterilizes equipment according to infection control standards
- Labels ,stores and organizes blood samples to ensure accuracy
- Trained new staff on operational procedures and customer service standards.
- Filed and maintained patient records in accordance with HIPAA regulations.
Home Health Aide
Home Helpers LLC
Wayland, MA
02.2022 - 07.2023
- Provided compassionate personal care to enhance client comfort and well-being.
- Assisted clients with daily living activities, promoting independence and dignity.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Developed individualized care plans in collaboration with clients and families.
- Trained new staff on best practices for patient care and safety protocols.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Triage Case Manager
SMOC
Worcester, MA
08.2019 - 03.2021
- Coordinated client assessments to identify needs and develop personalized service plans.
- Monitored progress of clients, adjusting support strategies as necessary to ensure successful outcomes.
- Advocated for clients' rights, ensuring access to essential services and support within the community.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Resident Companion
Hearthstone
Marlborough, MA
01.2014 - 01.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Ensured compliance with healthcare regulations and company policies during service delivery.
- Trained new staff on best practices for patient care and safety protocols.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
GED -
Adult And Community Learning Services
Worcester, MA02-2016
Skills
- Excellent observation skills and the ability to evaluate a client’s current state of mind
- Able to effectively communicate will all levels of clinical staff and family members
- Ability to work independently or as part of a team
- Fluent in both English and Spanish
- 20 years of Bilingual costumer service
- Strong interpersonal skills with effective and positive communication
- Multitasking efficiency
- Proven ability to treat all clients in a respectful and courteous manner at all means
Timeline
Sr Receptionist-SEIU (CHL)
Community Behavioral Health Link
03.2026 - Current
Patient Service Representative/ Phlebotomy Technician
Quest Diagnostics
07.2023 - 03.2026
Home Health Aide
Home Helpers LLC
02.2022 - 07.2023
Triage Case Manager
SMOC
08.2019 - 03.2021
Resident Companion
Hearthstone
01.2014 - 01.2018
GED -
Adult And Community Learning Services