Luis Rosario
West Hartford,CT
Summary
Dynamic and results-driven sales professional with a proven track record of exceeding targets through strategic client engagement and exceptional interpersonal skills. Recognized for a strong work ethic, adaptability, and the ability to thrive in fast-paced environments while mastering new skills quickly. Committed to delivering outstanding customer service and creating memorable experiences that foster long-term relationships and drive repeat business. Expertise in negotiation and deal closure enhances team performance and significantly contributes to overall sales success.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Sales Professional
Artioli Dodge
Enfield, CT
01.2024 - Current
- Cultivated strong client relationships to drive sales growth and customer loyalty.
- Conducted market research to identify trends and opportunities for product positioning.
- Implemented effective sales strategies to enhance product visibility and boost revenue.
- Analyzed customer feedback to refine offerings and enhance service delivery.
- Developed tailored presentations to effectively communicate product benefits to clients.
- Utilized CRM systems for tracking sales activities, managing leads, and forecasting revenue trends.
- Increased sales revenue by developing and implementing effective sales strategies.
- Assisted in the development of marketing materials, ensuring consistent messaging aligned with brand guidelines.
- Exceeded sales targets consistently by actively prospecting for new leads and closing deals.
- Achieved top performer status within the team consistently through dedication to meeting objectives while upholding company values.
- Collaborated with team members to improve overall sales performance and reach collective goals.
- Negotiated contracts skillfully, securing favorable terms for both the company and the client.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Attended monthly sales meetings and quarterly sales trainings.
Business Agent
Teamsters Local 671
Bloomfield, CT
03.2000 - 01.2024
- Advocated for employees' rights during grievance hearings before a neutral third party.
- Provided advice on contractual interpretation and compliance issues to employers and employees.
- Developed and implemented strategies to ensure successful contract negotiation.
- Negotiated wages, benefits, working conditions, and other terms in collective bargaining agreements.
- Managed relationships with industry unions, maintaining positive communication and collaboration.
- Organized meetings with management and union representatives to discuss collective bargaining agreements.
- Researched labor laws to ensure compliance with legal requirements.
Sales Manager
CarMax
Hartford, CT
01.2005 - 01.2008
- Provided follow-up customer service after a car sale was completed.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Conducted test drives for prospective buyers.
- Recommended, selected and located merchandise based on customer desires.
- Computed purchases and received and processed cash or credit payment.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Managed sales negotiations and financing options.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Scheduled automotive deliveries with vendors and customers.
- Assisted in developing promotional campaigns and advertising materials for upcoming events or special offers.
- Led sales team in achieving monthly targets through effective coaching and performance management.
- Developed and implemented strategic marketing initiatives to enhance dealership visibility and customer engagement.
- Analyzed market trends to refine inventory strategies, ensuring alignment with consumer demand and preferences.
- Optimized customer relationship management processes to improve client retention and satisfaction rates.
- Coordinated training programs for sales staff, focusing on product knowledge and customer service excellence.
- Negotiated high-value deals with clients, fostering long-term relationships and loyalty to the dealership brand.
- Streamlined operational workflows, resulting in increased efficiency across sales processes and reduced turnaround times.
- Collaborated with finance team to ensure smooth transaction processes and compliance with industry regulations.
- Coordinated staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs when possible.
- Managed inventory control effectively by closely monitoring stock levels, coordinating timely vehicle purchases, and maintaining organized lot displays.
- Adapted sales approach during economic downturns by offering flexible financing options and focusing on budget-friendly vehicles, maintaining consistent revenue streams.
- Surpassed monthly sales targets consistently by employing persuasive sales techniques and fostering strong relationships with potential buyers.
- Collaborated with finance department to secure competitive financing options for customers, resulting in increased sales.
- Negotiated favorable contracts with manufacturers to offer exclusive deals on popular models that appealed to local clientele base.
- Established strong partnerships with local businesses for cross-promotion opportunities that generated additional leads.
- Increased car sales by implementing effective marketing strategies and collaborating with the advertising team.
- Built relationships with customers and community to establish long-term business growth.
- Developed and implemented financial strategies to enhance organizational profitability.
- Analyzed automotive financing options to optimize customer satisfaction and enhance sales opportunities.
- Guided team in implementing strategic financial solutions, improving loan processing efficiency.
- Established relationships with lenders, negotiating favorable terms for dealership financing solutions.
- Reviewed contracts and agreements to ensure compliance with industry regulations and company policies.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
Navy Seabee
Navy Reserve Forces Command
Plainville, CT
01.1994 - 05.2000
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written
- Ensured compliance with local codes regarding building regulations.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Coordinated phases of construction projects from inception
- Monitored progress of construction activities making sure deadlines were met.
- Controlled traffic to protect work site integrity, crew safety and general public welfare.
- Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Confirmed visitor identification prior to granting entry into the building.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Investigated reported incidents to protect company assets.
- Performed first aid and CPR when necessary during emergency situations.
- Maintained high levels of alertness throughout shifts.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Verified photo IDs and tickets to allow guests passage.
- Maintained accurate logs of all security related activities.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Monitored security cameras to identify and respond to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Secured personnel and premises by inspecting buildings and patrolling property.
US Postal Supervisor
US Post Office
Hartford, CT
04.1994 - 03.2000
- Managed a team of up to 15 employees within the postal department.
- Provided mentorship for new hires regarding job responsibilities and duties.
- Maintained a safe working environment by enforcing safety rules and providing training as needed.
- Supervised daily tasks such as package sorting, loading and unloading trucks.
- Conducted regular meetings with post office employees to review procedures, discuss issues, and provide feedback.
- Ensured that all mail was properly labeled and handled according to USPS standards.
- Reviewed employees' work schedules and attendance prior to submission to payroll department.
- Implemented new technologies such as automated sorting machines for increased efficiency.
- Performed routine audits of outgoing packages to verify accuracy.
- Enabled employees to boost skills by conducting training programs.
- Monitored staff activities to ensure compliance with postal regulations.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Inspected equipment regularly to identify potential safety hazards or maintenance needs.
- Monitored staff member adherence with regulations and procedures.
- Created reports summarizing productivity metrics on a weekly basis.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Logistics Readiness Airman
Navy
Miramar, CA
04.1992 - 01.1994
- Maintained stock levels of aircraft parts and materials to ensure readiness for mission deployment.
- Coordinated with suppliers to resolve any issues related to quality or quantity of products ordered.
- Supported emergency response activities by providing logistical support in disaster relief efforts.
- Prepared paperwork for customs clearance when transporting goods across international borders.
- Implemented inventory control measures to safeguard sensitive items and equipment.
- Determined response to effectively deal with emergencies, accidents and breakdowns.
- Sustained safety protocol while executing pilot and ground personnel logistics.
- Ensured compliance with safety standards by conducting pre-flight inspections of aircrafts.
- Coordinated with agencies to meet aircrew requirements for billeting, messing and refueling.
- Advised pilots regarding weather conditions, airspace regulations, altitudes and routes to be flown.
- Processed flight documents and ensured accuracy of passenger information.
- Inspected airfield conditions to verify compliance with federal regulatory requirements.
Education
Some College (No Degree) - Business Administration And Management
Manchester Community College
Manchester, CTHigh School Diploma -
Conard High School
West Hartford, CT06-1991
Bachelor of Science - Finance
Purdue University
West Lafayette, IN05-2028
Skills
- Fire Safety Training
- Military Experience
- First Aid and CPR Certification
- Relationship Building and Management
- Detail Oriented
- Sales expertise
- Upselling and cross-selling
- Closing techniques
- Customer relationship building
- Business development
- Point of sale operation
- Sales presentations
- Performance tracking
- Relationship building
- Customer service
- Product knowledge
- Interpersonal communication skills
- Relationship selling
- Sales consultation
- Customer retention
- Lead prospecting
Accomplishments
- Ranked #1 in Sales Performance for 2025.
- Certified Chrysler Finance Manager
- Zurich Top Performer, Sales, 2025
- Dodge Ram Expert
- Chrysler Electric Expert
Certification
Dodge Ram Expert,
Ram Electric Expert,
Chrysler Certified Finance Manager,
Fire 1 & 2
Languages
Spanish
Elementary
Interests
Brazilian Jiu Jitsu Professor
Health & Fitness
Timeline
Sales Professional
Artioli Dodge
01.2024 - Current
Sales Manager
CarMax
01.2005 - 01.2008
Business Agent
Teamsters Local 671
03.2000 - 01.2024
US Postal Supervisor
US Post Office
04.1994 - 03.2000
Navy Seabee
Navy Reserve Forces Command
01.1994 - 05.2000
Logistics Readiness Airman
Navy
04.1992 - 01.1994
Some College (No Degree) - Business Administration And Management
Manchester Community College
High School Diploma -
Conard High School
Bachelor of Science - Finance
Purdue University
Education and Training
Associates in Finance Purdue University
Certified Chrysler Finance Manager
Certified Chrysler Sales Professional
Top sales man
Led the Sales Team as a Top Performer in Sales (All 12 Months), Gross Profit, and Closing Percentage. Led the Sales Team, selling the most warranties (Zurich) At 63% For 2025.