Luis Rosario
West Hartford,CT
Summary
Dynamic and results-driven sales professional with a proven track record of exceeding targets through strategic client engagement and exceptional interpersonal skills. Recognized for a strong work ethic, adaptability, and the ability to thrive in fast-paced environments while mastering new skills quickly. Committed to delivering outstanding customer service and creating memorable experiences that foster long-term relationships and drive repeat business. Expertise in negotiation and deal closure enhances team performance and significantly contributes to overall sales success.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Sales Professional
Artioli Dodge
01.2024 - Current
- Cultivated strong client relationships to drive sales growth and customer loyalty.
- Conducted market research to identify trends and opportunities for product positioning.
- Implemented effective sales strategies to enhance product visibility and boost revenue.
- Analyzed customer feedback to refine offerings and enhance service delivery.
- Developed tailored presentations to effectively communicate product benefits to clients.
- Utilized CRM systems for tracking sales activities, managing leads, and forecasting revenue trends.
- Increased sales revenue by developing and implementing effective sales strategies.
- Assisted in the development of marketing materials, ensuring consistent messaging aligned with brand guidelines.
- Exceeded sales targets consistently by actively prospecting for new leads and closing deals.
- Achieved top performer status within the team consistently through dedication to meeting objectives while upholding company values.
- Collaborated with team members to improve overall sales performance and reach collective goals.
- Negotiated contracts skillfully, securing favorable terms for both the company and the client.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Attended monthly sales meetings and quarterly sales trainings.
Business Agent
Teamsters Local 671
03.2000 - 01.2024
- Advocated for employees' rights during grievance hearings before a neutral third party.
- Provided advice on contractual interpretation and compliance issues to employers and employees.
- Developed and implemented strategies to ensure successful contract negotiation.
- Negotiated wages, benefits, working conditions, and other terms in collective bargaining agreements.
- Managed relationships with industry unions, maintaining positive communication and collaboration.
- Organized meetings with management and union representatives to discuss collective bargaining agreements.
- Researched labor laws to ensure compliance with legal requirements.
Sales Manager
CarMax
01.2005 - 01.2008
- Provided follow-up customer service after a car sale was completed.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Conducted test drives for prospective buyers.
- Recommended, selected and located merchandise based on customer desires.
- Computed purchases and received and processed cash or credit payment.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Managed sales negotiations and financing options.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Scheduled automotive deliveries with vendors and customers.
- Assisted in developing promotional campaigns and advertising materials for upcoming events or special offers.
- Led sales team in achieving monthly targets through effective coaching and performance management.
- Developed and implemented strategic marketing initiatives to enhance dealership visibility and customer engagement.
- Analyzed market trends to refine inventory strategies, ensuring alignment with consumer demand and preferences.
- Optimized customer relationship management processes to improve client retention and satisfaction rates.
- Coordinated training programs for sales staff, focusing on product knowledge and customer service excellence.
- Negotiated high-value deals with clients, fostering long-term relationships and loyalty to the dealership brand.
- Streamlined operational workflows, resulting in increased efficiency across sales processes and reduced turnaround times.
- Collaborated with finance team to ensure smooth transaction processes and compliance with industry regulations.
- Coordinated staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs when possible.
- Managed inventory control effectively by closely monitoring stock levels, coordinating timely vehicle purchases, and maintaining organized lot displays.
- Adapted sales approach during economic downturns by offering flexible financing options and focusing on budget-friendly vehicles, maintaining consistent revenue streams.
- Surpassed monthly sales targets consistently by employing persuasive sales techniques and fostering strong relationships with potential buyers.
- Collaborated with finance department to secure competitive financing options for customers, resulting in increased sales.
- Negotiated favorable contracts with manufacturers to offer exclusive deals on popular models that appealed to local clientele base.
- Established strong partnerships with local businesses for cross-promotion opportunities that generated additional leads.
- Increased car sales by implementing effective marketing strategies and collaborating with the advertising team.
- Built relationships with customers and community to establish long-term business growth.
- Developed and implemented financial strategies to enhance organizational profitability.
- Analyzed automotive financing options to optimize customer satisfaction and enhance sales opportunities.
- Guided team in implementing strategic financial solutions, improving loan processing efficiency.
- Established relationships with lenders, negotiating favorable terms for dealership financing solutions.
- Reviewed contracts and agreements to ensure compliance with industry regulations and company policies.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
Navy Seabee
Navy Reserve Forces Command
01.1994 - 05.2000
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written
- Ensured compliance with local codes regarding building regulations.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Coordinated phases of construction projects from inception
- Monitored progress of construction activities making sure deadlines were met.
- Controlled traffic to protect work site integrity, crew safety and general public welfare.
- Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Confirmed visitor identification prior to granting entry into the building.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Investigated reported incidents to protect company assets.
- Performed first aid and CPR when necessary during emergency situations.
- Maintained high levels of alertness throughout shifts.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Verified photo IDs and tickets to allow guests passage.
- Maintained accurate logs of all security related activities.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Monitored security cameras to identify and respond to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Secured personnel and premises by inspecting buildings and patrolling property.
US Postal Supervisor
US Post Office
04.1994 - 03.2000
- Managed a team of up to 15 employees within the postal department.
- Provided mentorship for new hires regarding job responsibilities and duties.
- Maintained a safe working environment by enforcing safety rules and providing training as needed.
- Supervised daily tasks such as package sorting, loading and unloading trucks.
- Conducted regular meetings with post office employees to review procedures, discuss issues, and provide feedback.
- Ensured that all mail was properly labeled and handled according to USPS standards.
- Reviewed employees' work schedules and attendance prior to submission to payroll department.
- Implemented new technologies such as automated sorting machines for increased efficiency.
- Performed routine audits of outgoing packages to verify accuracy.
- Enabled employees to boost skills by conducting training programs.
- Monitored staff activities to ensure compliance with postal regulations.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Inspected equipment regularly to identify potential safety hazards or maintenance needs.
- Monitored staff member adherence with regulations and procedures.
- Created reports summarizing productivity metrics on a weekly basis.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Logistics Readiness Airman
Navy
04.1992 - 01.1994
- Maintained stock levels of aircraft parts and materials to ensure readiness for mission deployment.
- Coordinated with suppliers to resolve any issues related to quality or quantity of products ordered.
- Supported emergency response activities by providing logistical support in disaster relief efforts.
- Prepared paperwork for customs clearance when transporting goods across international borders.
- Implemented inventory control measures to safeguard sensitive items and equipment.
- Determined response to effectively deal with emergencies, accidents and breakdowns.
- Sustained safety protocol while executing pilot and ground personnel logistics.
- Ensured compliance with safety standards by conducting pre-flight inspections of aircrafts.
- Coordinated with agencies to meet aircrew requirements for billeting, messing and refueling.
- Advised pilots regarding weather conditions, airspace regulations, altitudes and routes to be flown.
- Processed flight documents and ensured accuracy of passenger information.
- Inspected airfield conditions to verify compliance with federal regulatory requirements.
Education
Some College (No Degree) - Business Administration And Management
Manchester Community College
Manchester, CTHigh School Diploma -
Conard High School
West Hartford, CT06-1991
Bachelor of Science - Finance
Purdue University
West Lafayette, IN05-2028
Skills
- Fire Safety Training
- Military Experience
- First Aid and CPR Certification
- Relationship Building and Management
- Detail Oriented
- Sales expertise
- Upselling and cross-selling
- Closing techniques
- Customer relationship building
- Business development
- Point of sale operation
- Sales presentations
- Performance tracking
- Relationship building
- Customer service
- Product knowledge
- Interpersonal communication skills
- Relationship selling
- Sales consultation
- Customer retention
- Lead prospecting
Accomplishments
- Ranked #1 in Sales Performance for 2025.
- Certified Chrysler Finance Manager
- Zurich Top Performer, Sales, 2025
- Dodge Ram Expert
- Chrysler Electric Expert
Certification
Dodge Ram Expert,
Ram Electric Expert,
Chrysler Certified Finance Manager,
Fire 1 & 2
Languages
Spanish
Elementary
Interests
Brazilian Jiu Jitsu Professor
Health & Fitness
Timeline
Sales Professional
Artioli Dodge
01.2024 - Current
Sales Manager
CarMax
01.2005 - 01.2008
Business Agent
Teamsters Local 671
03.2000 - 01.2024
US Postal Supervisor
US Post Office
04.1994 - 03.2000
Navy Seabee
Navy Reserve Forces Command
01.1994 - 05.2000
Logistics Readiness Airman
Navy
04.1992 - 01.1994
Some College (No Degree) - Business Administration And Management
Manchester Community College
High School Diploma -
Conard High School
Bachelor of Science - Finance
Purdue University
Education and Training
Associates in Finance Purdue University
Certified Chrysler Finance Manager
Certified Chrysler Sales Professional
Top sales man
Led the Sales Team as a Top Performer in Sales (All 12 Months), Gross Profit, and Closing Percentage. Led the Sales Team, selling the most warranties (Zurich) At 63% For 2025.