Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Luis Rosas

Brooklyn,NY

Summary

Forward-thinking professional bringing more than 10 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Practice Manager

Maimonides Hospital
01.2022 - Current
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided supervision and management to team of support personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Addressed and remedied all patient or team member issues.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Oversaw accounting, budgeting, and financial reporting.
  • Consulted with healthcare professionals on business decisions.
  • Developed policies and procedures for effective practice management.
  • Created and implemented organizational policies and procedures.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Developed close working relationships with front office and back office staff.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Communicated with patients, ensuring that medical information was kept private.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional, organized, and safe environment for employees and patrons.

Call Center Supervisor

Maimonides
08.2014 - 01.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
  • Prepared agendas and took notes at meetings to archive proceedings.

Education

Associate of Science - Mental Health

Kingsborough Community College of The City University of New York
Brooklyn, NY
06.2007

Skills

  • Continuous Improvement
  • Policy and Procedure Development
  • Resource Utilization
  • Medical Personnel Recruitment
  • Workflow Management
  • Electronic Health Records
  • Records Management
  • Supplies Ordering
  • Practice Management
  • New Hire Training
  • Budget Oversight
  • Payroll Administration
  • Staff Management
  • Employee Performance
  • Bookkeeping

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Spanish
Native or Bilingual

Timeline

Practice Manager

Maimonides Hospital
01.2022 - Current

Call Center Supervisor

Maimonides
08.2014 - 01.2022

Associate of Science - Mental Health

Kingsborough Community College of The City University of New York

Similar Profiles

CREATE PROFILE
Luis Rosas