Luis Rosas
New York,USA
Summary
Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.
Overview
11
11
years of professional experience
Work History
Sr. Commercial Growth - Revenue Specialist (Business Partnerships)
SpotHero
01.2022 - Current
- Dynamic professional adept at fostering lucrative partnerships and optimizing performance in parking operations, manage more than 18 Parking Accounts.
- Expert in revenue generation through strategic relationship building, client consultation, and product upselling with portfolio size of 2.5 MIO per month.
- Demonstrated ability to provide comprehensive advisory services to ensure maximum value for partners and sustained mutually beneficial relationships
- Account Management & Growth: Strategically manage a diverse portfolio of accounts, identifying growth opportunities and tailoring product offerings to drive revenue increases for each client
- Data Analysis & Insights: Utilize Looker to analyze data and provide clients with accurate insights into industry trends, enabling informed decision-making and maximizing market potential
- Cross-Functional Collaboration: Lead accounts by collaborating with internal teams to deliver exceptional service and customer experience, maintaining open communication with both internal and field operations for optimal business balance
- Business Advisory Services: Provide clients with strategic advice to enhance revenue growth and market visibility, leveraging expertise to guide them towards impactful business decisions
- Strategic Account Management: Develop and execute strategic plans for all accounts, ensuring seamless interaction and sustained business growth
- CRM Utilization: Efficiently utilize CRM tools such as Salesforce, Highspot, Looker, Slack, Ironclad, and Formstack to cultivate and strengthen customer relationships, driving long-term success and satisfaction
International Sales & Customer Success Manager
LSG SKYCHEFS
05.2017 - 09.2021
- Experienced leader in international sales and customer success, adept at driving new business initiatives, optimizing project execution, and ensuring contract adherence.
- Managed a total revenue portfolio of 85 MIO per year with 13 airlines as part of it.
- Skilled in strategic planning, cross-functional collaboration, and maintaining strong customer relationships to achieve sustainable business growth and profitability
- Initiate and lead new business development initiatives, from inception to implementation
- Achieve measurable objectives, retain existing business, and secure new business opportunities, consistent growth AVR 16% per year
- Serve as primary liaison between customers and internal teams, ensuring seamless project execution
- Contribute to strategic sales planning and annual global business plan development
- Coordinate with operations and finance teams to achieve strategic objectives and profitability, P&L reviews.
- Drive change management activities to redefine customer relationships and achieve business objectives
- Maintain open communication with customers and internal stakeholders to foster collaborative partnerships
- Resolve internal and external financial issues, ensuring alignment with customer expectations
- Develop and implement quality assurance procedures to maximize customer satisfaction and process efficiency
Key Account Manager
La Morena
11.2013 - 02.2016
- Experienced manager responsible for overseeing the company's top 13 national accounts and implementing effective business strategies
- Skilled in executing sales plans, identifying growth opportunities, and maintaining strong customer relationships
- Proficient in budget management, market analysis, and customer support to drive business success, consistent growth of 12%, 5% more than the projected category growth per year.
- Manage national accounts, implementing business strategies and sales plans across wholesalers
- Identify short and long-term growth opportunities and present business proposals to prospective clients
- Attend client meetings, maintain budget control, and track key account metrics, present business plan
- Stay updated on market trends and competitors' activities, liaising closely with the marketing team
- Collect and communicate customer requirements to relevant departments and provide technical support as needed
- Conduct regular business reviews with customers and suppliers, respond to client communications, and network with partners
- Monitor the effectiveness of marketing campaigns to maximize impact
Education
Master In Business Administration - Business
Universidad Aná Huac
Mexico 01.2015
Bachelor's - Culinary Studies
The Culinary Institute of Mexico
Mexico 01.2011
Skills
- Microsoft Excel expertise
- Salesforce proficiency
- Pricing strategy
- Auditing procedures
- Interpersonal communication skills
- Cost-reduction strategies
- Revenue quotas
- Customer Service
- Leadership skills
- Strategic Thinking
- Data entry skills
Personal Information
Work Permit: Authorized to work in the US for any employer.
Languages
French
Professional Working
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sr. Commercial Growth - Revenue Specialist (Business Partnerships)
SpotHero
01.2022 - Current
International Sales & Customer Success Manager
LSG SKYCHEFS
05.2017 - 09.2021
Key Account Manager
La Morena
11.2013 - 02.2016
Master In Business Administration - Business
Universidad Aná Huac
Bachelor's - Culinary Studies
The Culinary Institute of Mexico
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