Luis Ruiz
Kissimmee,FL
Summary
Account Leader with proven expertise in data analysis and client relationship management. Demonstrated success in enhancing customer satisfaction through effective communication and strategic planning. Skilled in process improvement and account performance assessment, driving revenue growth and service efficiency. Known for building strong client relationships and delivering innovative solutions to complex challenges.
Overview
11
11
years of professional experience
Work History
Dedicated Account Leader
TA Dedicated
Lakeland, FL
09.2022 - Current
- Managed client relationships to ensure service satisfaction and retention.
- Facilitated communication between clients and internal departments to address needs.
- Coordinated account reviews with clients to assess performance and expectations.
- Implemented process improvements to enhance service delivery efficiency and quality.
- Resolved escalated customer complaints in a timely manner.
- Built strong relationships with customers by providing a high level of customer service.
- Collaborated with cross-functional teams to address any issues or challenges in the delivery of products and services.
- Identified potential opportunities for new business growth within existing accounts.
- Conducted weekly meetings with clients to ensure satisfaction with services provided.
- Developed strategic plans for increasing revenue from existing accounts.
- Created detailed reports outlining progress made on client accounts.
- Helped with strategic planning, project concept development and business improvements by contributing and implementing ideas.
- Partnered with account team to drive long-term account planning, growth and success.
- Coached, developed and motivated team to achieve revenue goals.
Transportation and Warehouse Manager
Lumin8 Transportation Technologies
Atlanta, Georgia
09.2020 - 09.2022
- Managed daily warehouse operations, ensuring efficient workflow and compliance with safety standards.
- Coordinated inventory control processes to maintain optimal stock levels and organization.
- Supervised team members in proper material handling to enhance overall productivity.
- Implemented training programs on safety protocols for new staff members.
- Oversaw scheduling of shipments and receiving activities for seamless logistics management.
- Ensured accurate documentation of inventory movements using warehouse management software.
- Conducted regular inspections of equipment to maintain operational readiness and ensure safety compliance.
- Established strong relationships with customers, vendors, and transport companies.
Traveler Logistics Manager
Ryder Intergrated Logistics
Orlando, fl
03.2014 - 07.2014
- Coordinated daily logistics operations to ensure timely deliveries and efficient service.
- Managed inventory levels using advanced tracking systems for accurate stock control.
- Collaborated with cross-functional teams to optimize supply chain processes and workflows.
- Assisted in developing transportation plans that aligned with client requirements and expectations.
- Executed routine audits of shipping documentation for compliance with company standards.
- Implemented safety protocols to maintain a secure working environment for all staff.
- Trained new team members on logistics procedures and software applications effectively.
- Monitored shipment statuses and addressed any discrepancies promptly during transit.
- Worked collaboratively with customers and staff at various levels.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
Education
Some College (No Degree) - Business Mangement
Universidad De Puerto Rico
Puerto Rico Skills
- Client relationship management
- Account performance assessment
- Process improvement implementation
- Strategic planning
- Data reporting and analysis
- Communication skills
- Problem solving
- Customer service orientation
- Leadership and coaching
- Operations
Languages
Spanish
Professional
Timeline
Dedicated Account Leader
TA Dedicated
09.2022 - Current
Transportation and Warehouse Manager
Lumin8 Transportation Technologies
09.2020 - 09.2022
Traveler Logistics Manager
Ryder Intergrated Logistics
03.2014 - 07.2014
Some College (No Degree) - Business Mangement
Universidad De Puerto Rico
Similar Profiles
WAYNE JACOBWAYNE JACOB
Company Driver at TA DedicatedCompany Driver at TA Dedicated
Moises MoralesMoises Morales
Commercial Driver at TA DedicatedCommercial Driver at TA Dedicated
Wendy L. LeeWendy L. Lee
City Driver (P&D) at TA DedicatedCity Driver (P&D) at TA Dedicated
SANDRA DELGADOSANDRA DELGADO
Customer Service Representative at GuidehealthCustomer Service Representative at Guidehealth
Dania EtienneDania Etienne
Medical Assistant at Womens CenterMedical Assistant at Womens Center