Luis Ruiz
Las Vegas,NV
Summary
Dynamic Team Lead at Terrible Herbst Car Wash with a proven track record in performance improvement and relationship building. Expert in coaching and mentoring, fostering a collaborative environment that enhances workplace safety. Recognized for maintaining high cleanliness standards and optimizing team efficiency, contributing to overall customer satisfaction and operational success. Knowledgeable with solid foundation in automotive repair and maintenance. Demonstrated ability to diagnose and resolve complex mechanical issues, ensuring vehicles operate safely and efficiently. Proven record of using problem-solving skills and technical expertise to deliver high-quality service.
Overview
16
16
years of professional experience
Work History
Team Lead, Terrible’s Car Wash
Terrible Herbst Car Wash
07.2021 - Current
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs at different locations.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Promoted a positive workplace culture by actively contributing to team collaboration and open communication.
- Trained new attendants on proper car wash techniques and customer service best practices.
- Ensured safety protocols were followed, reducing risk of accidents on premises.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
Porter
Flamingo Hotel And Casino
11.2015 - 10.2019
- Resolved guest inquiries punctually and politely for professional customer service.
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Increased workplace safety by immediately reporting potential hazards.
- Performed cleaning and maintenance duties as directed.
- Maintained building exteriors for professional, clean presentation standards.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Optimized guest satisfaction by offering personalized recommendations for local attractions and dining.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Provided courteous and informative responses to guest inquiries, improving overall service ratings.
- Maintained clean and safe lobby areas, contributing to welcoming environment for guests.
- Collaborated with housekeeping to expedite room readiness, enhancing guest check-in experience.
- Enhanced security by vigilantly monitoring guest areas and reporting suspicious activities.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
- Contributed to team efforts by providing cross-training to new porters on best practices and procedures.
Lot Porter
Findlay Chevrolet Ole
07.2011 - 11.2015
- Delivered clean cars in showroom condition to earn customer satisfaction ratings.
- Enhanced customer satisfaction by maintaining a clean and organized vehicle lot for easy access and visibility.
- Safeguarded company assets by adhering to security protocols when handling keys and sensitive information related to inventory management.
- Maintained high quality aesthetic standards on the lot through diligent washing and detailing of all displayed vehicles.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Promoted a safe working environment by strictly adhering to dealership safety policies and promptly reporting any potential hazards or concerns.
- Expedited vehicle turnaround times by efficiently coordinating with service technicians for required repairs and maintenance tasks.
Lot Porter
Saturn of Henderson
06.2009 - 07.2011
- Communicated with coworkers and managers about completed duties.
- Collaborated effectively with other departments including sales, finance, parts, and service teams to streamline overall dealership operations.
- Promoted a safe working environment by strictly adhering to dealership safety policies and promptly reporting any potential hazards or concerns.
- Optimized space utilization within the lot, rearranging vehicles strategically to maximize capacity and accessibility.
- Expedited vehicle turnaround times by efficiently coordinating with service technicians for required repairs and maintenance tasks.
- Maintained physical appearance of lot to attract customers to business.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Contributed to a positive work environment by assisting coworkers with tasks as needed and fostering teamwork.
- Pressure washed car exterior, wheel wells, and tires.
- Contributed to increased revenue by upselling additional services such as waxing and interior cleaning.
- Resolved customer complaints quickly and effectively, restoring client confidence in our services.
- Vacuumed and steam cleaned interior floors carpet and seating.
- Managed inventory levels of cleaning supplies, ensuring necessary products were always available for use.
- Assisted in training new team members on proper car washing techniques, resulting in consistent service quality.
Education
Auto Technician Certification - Automotive
UEI College
Las Vegas, NV11-2025
Skills
- Performance improvement
- Parts replacement
- Hand and power tools
- Coaching and mentoring
- Relationship building
- Attention to detail
- Workplace safety
- Equipment maintenance
- Teamwork and collaboration
- Changing oil
- Vehicle inspections
- Cleanliness and hygiene
- Safety protocols
Timeline
Team Lead, Terrible’s Car Wash
Terrible Herbst Car Wash
07.2021 - Current
Porter
Flamingo Hotel And Casino
11.2015 - 10.2019
Lot Porter
Findlay Chevrolet Ole
07.2011 - 11.2015
Lot Porter
Saturn of Henderson
06.2009 - 07.2011
Auto Technician Certification - Automotive
UEI College