Luis Sabino
Dallas ,Texas
Summary
Dynamic Banquet Manager with proven leadership at Courtyard by Marriott, enhancing guest satisfaction through exceptional service and effective team management. Expert in venue coordination and food safety, I streamlined operations and elevated event experiences, achieving a significant increase in client retention through tailored service and efficient staff training.
Professional event management specialist with experience in coordinating and overseeing large-scale banquets. Skilled in logistics, vendor coordination, and guest satisfaction, ensuring seamless event execution. Known for strong team collaboration, adaptability, and results-driven approach. Adept at managing diverse teams, optimizing resources, and maintaining high standards of service.
Overview
12
12
years of professional experience
Work History
Banquet Manager
Courtyard by Marriott
08.2024 - Current
- Directed and managed banquet functions for Number-person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Supervised and mentored kitchen and serving staff.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Interpreted instructions to schedule and set up events to client specifications.
- Elevated overall banquet experience by incorporating unique table settings, lighting schemes, and room layouts as per client preferences.
- Maintained a safe working environment by enforcing health and safety standards among staff members.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Streamlined invoicing process through diligent record-keeping which resulted in reduced billing errors and increased client satisfaction.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Negotiated contracts with clients, securing profitable deals while meeting customer expectations.
Banquet Manager
Renaissance Hotel
06.2021 - 08.2024
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Directed and managed banquet functions for Number-person event.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Interpreted instructions to schedule and set up events to client specifications.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Supervised and mentored kitchen and serving staff.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Ensured timely preparation of food and beverage stations, resulting in smooth event execution.
- Established rapport with local vendors leading to better negotiation terms and improved costsefficiency.
- Elevated overall banquet experience by incorporating unique table settings, lighting schemes, and room layouts as per client preferences.
- Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
- Streamlined invoicing process through diligent record-keeping which resulted in reduced billing errors and increased client satisfaction.
Banquet Captain
Doubletree By Hilton
05.2018 - 08.2021
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Banquet Captain
Caribe Royale All-suite Hotel & Convention Center
05.2013 - 08.2021
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Supervised and mentored kitchen and serving staff.
Education
High School Diploma -
Poinciana High School
Kissimmee, FL05.2002
Skills
- Leadership qualities
- Venue coordination
- Team management
- Staff leadership
- Food safety and sanitation
- Food item purchasing
- Food safety
- Banquet setup
- Beverage management
- Teamwork
- Teamwork and leadership
Languages
Spanish
Full Professional
Timeline
Banquet Manager
Courtyard by Marriott
08.2024 - Current
Banquet Manager
Renaissance Hotel
06.2021 - 08.2024
Banquet Captain
Doubletree By Hilton
05.2018 - 08.2021
Banquet Captain
Caribe Royale All-suite Hotel & Convention Center
05.2013 - 08.2021
High School Diploma -
Poinciana High School
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