Luis Sagastume
Dallas,TX
Summary
Experienced specialist with several years of expertise in interpreting and applying quality assurance standards, as well as addressing customer complaints and non-conformance issues. Skilled in problem-solving and analysis, with a strong understanding of quality assurance processes and best practices. Dedicated to improving business processes and ensuring quality.
Overview
6
6
years of professional experience
Work History
Product Flow Specialist
Best Buy
Bridgeton, MO
08.2024 - Current
- Receives and records incoming products from trucks, adhering to established Standard Operating Procedures (SOP).
- Prepares and documents outgoing product shipments from the store to designated locations, following SOP guidelines.
- Operates equipment in compliance with company safety standards to facilitate the efficient movement of products.
- Set specific goals for projects to measure progress and evaluate end results.
- Performed quality assurance testing on newly developed software applications.
Store Manager
Phones Plus LLC
Manassas, VA
06.2022 - 12.2022
- Drove sales by engaging with new and existing customers to understand their needs, and recommending appropriate solutions.
- Guided customers through the purchasing decision and activation process, ensuring they were fully educated about their purchase.
- Addressed and resolved customer issues by providing effective solutions and support.
- Maintained the visual presentation of the store to ensure an appealing, organized shopping environment.
- Managed inventory tracking and physical inventory counts to minimize loss.
Key Holder/Sales Lead
Octopus Garden
Asheville, NC
02.2020 - 05.2022
- Tracked stock movement to ensure availability of merchandise for customers.
- Handled customer inquiries and complaints with professionalism and patience.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Verified accuracy of register tills at beginning and end of shift.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Store Manager
Sun Com Mobile
Hendersonville, NC
03.2019 - 02.2020
- Conducted thorough weekly inventory counts to ensure accurate stock levels and timely replenishment.
- Managed opening and closing procedures, ensuring smooth and efficient store operations and adherence to security protocols.
- Developed and organized weekly staff schedules, optimizing coverage to meet business needs and maximizing efficiency.
- Coordinated and placed inventory orders, ensuring the store maintained optimal stock levels and product availability.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Skills
- Inventory management
- Time management
- Shift management
- Communication skills
- Problem solving
- Merchandising
- Order processing
- Customer relations
- Quality assurance
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Product Flow Specialist
Best Buy
08.2024 - Current
Store Manager
Phones Plus LLC
06.2022 - 12.2022
Key Holder/Sales Lead
Octopus Garden
02.2020 - 05.2022
Store Manager
Sun Com Mobile
03.2019 - 02.2020