Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Salazar

El Paso,TX

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

6
6
years of professional experience

Work History

Military Police

US Army
10.2019 - Current
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Gathered evidence, processed crime scenes, and questioned witnesses and suspects.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Inspected condition of locks, window bars, doors and gates to prevent escapes.
  • Conducted routine and emergency head counts.
  • Deployed to Guantanamo Bay, Cuba (2022 to 2023).
  • Currently serving as a reservist in El Paso TX.

IT Equipment Coordinator

Amazon
11.2021 - 07.2023
  • Planned and implemented upgrades to system hardware and software.
  • Monitored equipment and tool inventory to consistent replenishment in alignment with demand.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Answered questions and provided information to customers about new software or hardware.
  • Monitored systems in operation and quickly troubleshot errors.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Assigned system permissions and set up computers to assist with onboarding new employees

Assistant Delivery Manager

Chick-fil-A
06.2018 - 11.2021
  • Trained drivers, helpers and support workers in techniques for maximizing efficiency.
  • Reviewed and approved employee schedules and timesheets.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.

Restaurant Team Member

Peter Piper Pizza Inc
12.2017 - 07.2021
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Education

BBA - Information Technology

New Mexico State University
Las Cruces, NM
05.2025

Skills

  • Medical Emergency Response
  • Military Police Procedures Knowledge
  • Technical Support and Assistance
  • Computer System Diagnostics Software
  • Technical Equipment Inspection
  • Microsoft Windows and Office
  • Troubleshooting and Diagnostics
  • Mobile Device Deployment
  • Inventory Control Systems
  • Application Installation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

IT Equipment Coordinator

Amazon
11.2021 - 07.2023

Military Police

US Army
10.2019 - Current

Assistant Delivery Manager

Chick-fil-A
06.2018 - 11.2021

Restaurant Team Member

Peter Piper Pizza Inc
12.2017 - 07.2021

BBA - Information Technology

New Mexico State University

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Luis Salazar