Luis Salazar
McAllen,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Compliance Officer
High Tide Oilfield Services
Freer, Texas
06.2023 - 01.2024
- Developed and implemented compliance policies and procedures.
- Conducted risk assessments to identify areas of noncompliance or vulnerability.
- Ensured timely completion of periodic reports required by clients.
- Conducted regular safety meetings, orientations and training sessions for employees.
- Investigated employee accidents and incidents to determine root causes and develop preventive measures.
- Maintained records related to OSHA compliance such as accident reports, safety inspection logs.
- Conducted periodic reviews of job hazard analyses, recommending changes as necessary.
- Prepared monthly safety performance reports for management review.
- Worked closely with Human Resources department regarding Workers' Compensation claims administration.
- Trained and orientated new and current employees on ways to reduce incidents and eliminate hazards.
- Maintained adequate supply of approved safety and PPE supplies for work force.
- Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
- Checked and calibrated equipment for safety.
- Answered customer inquiries over the phone and via email.
- Built sustainable relationships of trust through open communication with customers.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Safety Coordinator
GWC & Construction, Inc.
Lared, Texas
06.2015 - 06.2023
- Developed and implemented safety policies and procedures to ensure compliance with federal regulations.
- Conducted regular safety meetings, orientations and training sessions for employees.
- Performed daily workplace inspections to identify potential hazards and corrective action plans.
- Investigated employee accidents and incidents to determine root causes and develop preventive measures.
- Responded to emergency situations in most efficient, effective ways possible.
- Maintained adequate supply of approved safety and PPE supplies for work force.
- Checked and calibrated equipment for safety.
- Investigated and followed up on incidents to handle workers' comp claims.
- Coordinated off-site medical care and drug and alcohol testing for employees.
- Provided guidance on safe work practices including proper use of Personal Protective Equipment.
- Maintained records related to OSHA compliance such as accident reports, safety inspection logs.
- Assisted in the design of ergonomic workstations to reduce risk of injury from repetitive motion or awkward postures.
- Prepared monthly safety performance reports for management review.
- Worked closely with Human Resources department regarding Workers' Compensation claims administration.
- Collaborated with third-party vendors providing occupational health services such as drug testing and physical examinations.
- Provided customer service support to clients in a timely and efficient manner.
- Performed administrative tasks such as filing documents and responding to emails.
- Participated in training sessions and workshops related to customer service best practices.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Conducted safety inspections of commercial vehicles to ensure compliance with DOT regulations.
- Ensured that all required documents were on board each commercial vehicle inspected.
- Reviewed driver qualifications including licenses, endorsements, medical certification cards. to verify legal operation of the vehicle.
Staffing Coordinator
Staff Flow, Inc.
McAllen, TX
07.2015 - 11.2016
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Maintained relationships with current and potential vendors to source candidates for open positions.
- Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
- Coordinated and planned work shift schedules according to availability.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
Safety Coordinator
Hawk Oilfield Service
Zapata, TX
10.2010 - 06.2015
- Conducted regular safety meetings, orientations and training sessions for employees.
- Performed daily workplace inspections to identify potential hazards and corrective action plans.
- Investigated employee accidents and incidents to determine root causes and develop preventive measures.
- Provided guidance on safe work practices including proper use of Personal Protective Equipment.
- Maintained records related to OSHA compliance such as accident reports, safety inspection logs.
- Participated in the development of Injury and Illness Prevention Programs.
- Prepared monthly safety performance reports for management review.
- Worked closely with Human Resources department regarding Workers' Compensation claims administration.
- Collaborated with third-party vendors providing occupational health services such as drug testing and physical examinations.
- Trained new and current employees on ways to reduce incidents and eliminate hazards.
- Investigated safety incidents and drafted reports detailing results.
- Provided customer service support to clients in a timely and efficient manner.
- Maintained adequate supply of approved safety and PPE supplies for work force.
- Investigated and followed up on incidents to handle workers' comp claims.
- Coordinated off-site medical care and drug and alcohol testing for employees.
Secretary
Focus 1HR
McAllen, TX
06.2008 - 04.2010
- Provided administrative support to the office manager and other staff members.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Assisted with special projects or tasks related to departmental functions upon request.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Scheduled interviews between hiring managers and prospective employees.
- Coordinated and planned work shift schedules according to availability.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
Education
High School Diploma -
Nikki Rowe High School
McAllen, TX06-2009
Skills
- Internal Controls
- Risk Management
- Compliance reviews
- Regulations enforcement
- Client Relations
- Complaint resolution
References
References available upon request.
Timeline
Compliance Officer
High Tide Oilfield Services
06.2023 - 01.2024
Staffing Coordinator
Staff Flow, Inc.
07.2015 - 11.2016
Safety Coordinator
GWC & Construction, Inc.
06.2015 - 06.2023
Safety Coordinator
Hawk Oilfield Service
10.2010 - 06.2015
Secretary
Focus 1HR
06.2008 - 04.2010
High School Diploma -
Nikki Rowe High School
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