LUIS SALAZAR
Miami,FL
Summary
Highly proactive manager with 20 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management, and front and back-of-the-house operations. Professional skilled in streamlining operations and elevating experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
One Bal Harbour Resort and Spa
Miami, Florida
02.2012 - Current
- Provide exceptional beach and poolside customer service to hotel guests and residents.
- Assist Recreational Manager with daily operations, including training new employees.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Store Manager
L’Occitane en Provence Miami and Aventura
06.2008 - 06.2011
- Analyzed and reported retail sales results to corporate, indicated potential long-term concerns, and recommended solutions to achieve overall sales plan and maximum profitability.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Bachelor of Arts - Communication And Journalism
Politecnico Grancolombiano
Colombia2000
Skills
- Operations management
- Conversant in Spanish and English
- Detail-oriented
- Goal-oriented
- Customer relations
- Excellent customer service skills
- Merchandising
- Business operations expertise
- Conflict resolution techniques
Military Experience
United Nations Multinational Force Colombia and Egypt 6/92 – 9/93 Translator and Operational Assistant
Timeline
Restaurant Manager
One Bal Harbour Resort and Spa
02.2012 - Current
Store Manager
L’Occitane en Provence Miami and Aventura
06.2008 - 06.2011
Bachelor of Arts - Communication And Journalism
Politecnico Grancolombiano
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