Luis Saldana
Oklahoma City,OK
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly adaptable team leader with excellent background of quick and effective performance.
Overview
16
16
years of professional experience
Work History
Car Detailer
The Car Man
El Reno, OK
06.2023 - 11.2023
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Achieved superior results through meticulous attention to detail in all aspects of car detailing.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Improved overall vehicle appearance with the use of professional-grade equipment and products.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Collaborated with team members to complete large-scale projects, including fleet vehicles, efficiently and effectively.
- Provided exceptional customer service by addressing specific concerns or requests during the detailing process.
Associate
Amazon
Oklahoma City, United States
08.2021 - 02.2023
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Mentored and coached other team members to meet daily sales goals.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment.
General Manager of Operations
Magnum Foods, Inc./Little Caesars
Oklahoma City, OK
10.2007 - 08.2021
- Trained, coached and mentored staff to support smooth adoption of new sales program.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed shift reports to understand current numbers and trends.
Education
High School Diploma -
Capitol Hill High School
Oklahoma City, OK05.2007
Skills
- Attention to Detail
- Result Interpretation
- Practice Management
- Work Planning and Prioritization
- Customer Service
- Professional and Courteous
- Conversant in Spanish
Timeline
Car Detailer
The Car Man
06.2023 - 11.2023
Associate
Amazon
08.2021 - 02.2023
General Manager of Operations
Magnum Foods, Inc./Little Caesars
10.2007 - 08.2021
High School Diploma -
Capitol Hill High School