Luis Sambrano
San Jose,CA
Summary
Accomplished Parts Manager with a proven track record at Stevens Creek Hyundai, enhancing inventory management and customer satisfaction. Expert in demand forecasting and operations management, I've significantly improved process efficiency and fostered strong supplier relationships. Skilled in staff training and customer service, I've driven performance improvements across departments.
Overview
18
18
years of professional experience
Work History
Parts Manager
Stevens Creek Hyundai
2023.03 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
Parts Manager
Sunnyvale Ford
2022.02 - 2023.03
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales trends to follow demands of customers and in-shop needs.
Parts Driver
Frontier Ford
2006.06 - 2022.02
- Increased overall productivity by assisting in other warehouse tasks when not engaged in driving duties such as inventory management or order processing.
- Acted as a liaison between the warehouse, sales team, and clients to ensure seamless communication throughout the supply chain.
- Planned routes to maximize efficiency.
- Achieved fuel efficiency improvements by monitoring vehicle performance data and making adjustments accordingly.
- Received and submitted payments from customers.
- Ensured on-time deliveries, carefully managing schedules and adjusting routes based on traffic conditions.
- Developed strong relationships with clients by providing friendly, professional interactions during each delivery experience.
- Safely operated company vehicles, adhering to all traffic laws and regulations while transporting valuable auto parts inventory.
- Demonstrated accountability and professionalism by completing all paperwork accurately and punctually.
- Contributed to a safe work environment by strictly following safety guidelines and reporting any hazards immediately to supervisors.
- Maintained accurate inventory levels by conducting regular stock checks and replenishing as needed.
- Supported fellow team members in completing their daily tasks when necessary, fostering a collaborative working atmosphere.
- Expedited urgent orders for high-priority customers, ensuring minimal wait times without sacrificing accuracy or quality of service.
Education
High School Diploma -
Yerba Buena
San Jose, CA06.2001
Skills
- Invoice Processing
- Customer Service
- Inventory Management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Returns processing
- Forklift Operation
- Inventory Restocking
- Purchasing strategies
- Goal Setting
- Customer Relations
- Coordinating paperwork
- Staff Training
- Sales Promotion
- Supply Chain Coordination
- Purchasing oversight
- Demand forecasting
- Performance Improvement
- Operations Management
- Forecasting Demand
- Management
Timeline
Parts Manager
Stevens Creek Hyundai
2023.03 - Current
Parts Manager
Sunnyvale Ford
2022.02 - 2023.03
Parts Driver
Frontier Ford
2006.06 - 2022.02
High School Diploma -
Yerba Buena
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