Luis Sanchez
Summary
Proven sales leader with a track record of enhancing customer satisfaction and expanding client bases.
Skilled in customer relationship building and sales expertise, I increased sales revenue through innovative strategies and exceptional service. Expert in merchandising strategies and interpersonal communication, consistently achieving and surpassing sales goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Sales Representative
JAL Distributor LLC
04.2023 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Dairy Department Manager
Key Food Supermarket
09.2019 - 04.2023
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
- Trained new employees on dairy department procedures, resulting in increased productivity and efficiency.
- Conducted regular audits of department operations, identifying areas for improvement and implementing necessary changes.
- Ensured compliance with local, state, and federal food safety regulations, maintaining a clean and safe working environment at all times.
- Provided exceptional customer service while addressing inquiries regarding product selection and availability in the dairy section.
- Coordinated with suppliers to ensure timely deliveries and maintain appropriate stock levels.
- Implemented effective merchandising strategies to increase sales and profitability of the dairy department.
- Streamlined inventory management for optimal product availability and freshness.
- Established strong relationships with vendors, negotiating favorable contracts to benefit both parties.
- Fostered a positive work environment by addressing employee concerns promptly and effectively.
- Monitored market trends closely, adapting pricing strategies as necessary to remain competitive within the industry.
Sales Associate
Restaurant Depot
06.2017 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Marketing
Jose Antonio Paez
Venezuela07.2015
High School Diploma -
Manual A. Malpica
Venezuela07.2007
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Process Improvement
- Customer Needs Assessment
- Merchandising Strategies
- Time Management
- Forklift Operation
- Loading and unloading
Timeline
Sales Representative
JAL Distributor LLC
04.2023 - 05.2024
Dairy Department Manager
Key Food Supermarket
09.2019 - 04.2023
Sales Associate
Restaurant Depot
06.2017 - 09.2019
Marketing
Jose Antonio Paez
High School Diploma -
Manual A. Malpica