Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Sanchez

Chicago,IL

Summary

High-performing valet manager with over 8 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

28
28
years of professional experience

Work History

Valet Area Manager

LAZ Parking
Chicago, IL
10.2022 - Current
  • Oversee nearly 30 employees on 4 properties, ensuring optimal productivity.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Managed daily valet operations, including hiring, training and scheduling of employees.
  • Analyzed financial data such as P&L's, budgets and payroll records to identify areas of improvement and plan accordingly.
  • Prepared locations for audits and made sure protocols were followed.
  • Provided leadership by setting an example with professional attitude and work ethic.
  • Organized special events and provided valet services as needed during peak times or holidays.
  • Implemented policies and procedures related to parking lot security measures.
  • Ensured vehicles were parked in designated areas and returned promptly upon request.
  • Trained employees in proper operational procedures and shared company policies and regulations.

Valet Parking Manager

Evolution PGS
Chicago, IL
07.2021 - 01.2022
  • Coached team members to consistently exceed superior customer service standards.
  • Coordinated valet service for large groups, special events and daily guest loads.
  • Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
  • Trained new employees on proper safety protocols, customer service practices, and parking regulations.
  • Organized special events such as weddings or proms requiring additional valet services.
  • Processed payments from customers using cash registers or credit card machines.
  • Maintained records of all customers' vehicle information and transactions.
  • Ensured vehicles were parked safely and securely in designated areas.
  • Created work schedules to provide quality service to customers and maintain employee satisfaction.

Production Team Leader

Itron USA
Cicero, IL
04.2015 - 07.2021
  • Identified areas of improvement in the production process and recommended changes.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.
  • Ensured quality standards were maintained throughout the production process.
  • Oversaw maintenance activities on machinery used in manufacturing operations.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Used hand trucks and forklifts to unload, load and transport items.
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.

Valet Supervisor

SP Plus Parking
Chicago, IL
11.2016 - 02.2020
  • Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
  • Notated damages to vehicles to reduce exposure to risk and lawsuits.
  • Resolved customer complaints in a professional and courteous manner.
  • Managed VIP arrivals and departures with smooth and professional approach.
  • Provided training to new employees on company policies, procedures, and job duties.
  • Parked and retrieved guest vehicles quickly to avoid long wait times.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Greeted guests and answered questions about valet service, directions and local attractions.

Receiving Supervisor

Magid Glove & Safety
Romeoville, IL
03.1997 - 04.2015
  • Provided training and guidance to new team members on proper procedures related to receiving activities.
  • Monitored and maintained accurate receiving records for all incoming shipments.
  • Maintained communication with other departments regarding status of incoming shipments.
  • Directed the daily operations of the receiving department, overseeing a staff of 7 employees.
  • Managed the return process for damaged or incorrect items, including arranging for pick-up or replacement shipment from suppliers.
  • Performed regular maintenance checks on facility equipment such as forklifts, pallet jacks.
  • Ensured that all items received were accurately counted, weighed and inspected for quality.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.

Education

High School Diploma -

Farragut Career Academy
Chicago
06-1998

Skills

  • Attention to Detail
  • Flexible Schedule
  • Customer Service
  • Multitasking and Organization
  • Clean Driving Record
  • Punctual and Reliable
  • Problem-Solving
  • Professional Appearance

Timeline

Valet Area Manager

LAZ Parking
10.2022 - Current

Valet Parking Manager

Evolution PGS
07.2021 - 01.2022

Valet Supervisor

SP Plus Parking
11.2016 - 02.2020

Production Team Leader

Itron USA
04.2015 - 07.2021

Receiving Supervisor

Magid Glove & Safety
03.1997 - 04.2015

High School Diploma -

Farragut Career Academy

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