Luis Sanchez
Downey,CA
Summary
Motivated, adaptable, coachable, and team-oriented professional with a strong work ethic, excellent communication skills, and a passion for learning new technologies. Experienced in customer service, transactional reporting, maintaining accurate records, and supporting structured, repeatable procedures with minimal oversight, problem-solving, and hands-on operational support, I am eager to transition into a systems and integration technician or a warehouse/customer service role. Thrives in dynamic environments, works well under pressure, and is committed to delivering high-quality solutions. Proficient in structured data collection, workflow organization, and troubleshooting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Katella Deli & Bakery
Los Alamitos
11.2024 - Current
- Managed high-paced customer interactions, troubleshooting technical issues with the Aloha, Toast, and Clover POS systems to ensure seamless transactions
Server
Benihana
Downey
10.2023 - 11.2024
- Developed multitasking skills, balancing order management, system navigation, and workflow coordination under high-demand conditions
Server
Mimosas Kitchen & Grill
Whittier
08.2021 - 08.2023
- Assisted in organizing and maintaining digital and physical workspaces, mirroring the structured approach required for hardware setup and maintenance
Store Associate
In-N-Out Burger
Downey
06.2019 - 06.2023
- Effectively handled high-volume cash transactions, demonstrating precision, reliability, and attention to detail.
- Collaborated with a fast-paced team to manage workflow efficiently, leveraging communication skills and adaptability under pressure.
- Supported operational logistics by troubleshooting payment processing systems, aligning with the technical problem-solving required in IT environments.
Education
Clinical Sonography
PCI College
Cerritos12.2026
Skills
- Time management and accountability: outstanding punctuality, strong follow-through skills, and reliability in fast-paced environments
- Critical thinking and problem-solving: Approaches challenges logically, learns quickly, and adapts to new systems with ease
- Team-oriented and collaborative: builds strong relationships with colleagues and clients, fostering a positive and productive work atmosphere
- Technical aptitude and learning mindset: enthusiastic about gaining hands-on experience in IT systems, networking, and hardware configurations
- Customer-centric approach: skilled at engaging with people on all levels, ensuring clear communication, and solution-driven interactions
- Fluent in English and Spanish, which supports bilingual communication with clients and suppliers
- Technical literacy: comfortable with Microsoft Word, Excel, Outlook, and quick to adapt to proprietary platforms and basic inventory systems
- Customer support and troubleshooting (point-of-sale systems, data collection, workflow coordination)
- Basic technical configurations (organizing workspaces, device maintenance assistance)
- Critical thinking and logical problem-solving
Certification
- Food Handler Certification
- CPR Certification
- Pro-ACT Certification
- RBS Certification
Timeline
Server
Katella Deli & Bakery
11.2024 - Current
Server
Benihana
10.2023 - 11.2024
Server
Mimosas Kitchen & Grill
08.2021 - 08.2023
Store Associate
In-N-Out Burger
06.2019 - 06.2023
Clinical Sonography
PCI College
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