Luis Sanchez
Hollywood
Summary
Emergency Department Director with progressive leadership in high-acuity healthcare environments. Proven track record of optimizing ED operations, reducing wait times, enhancing stroke and sepsis outcomes, and driving patient satisfaction through high-quality initiatives. Skilled in building high-performing clinical teams, fostering regulatory compliance, and driving cross-functional collaboration with hospital leadership and emergency response services. Dedicated to continuous process improvement, innovation in point-of-care delivery, and elevating patient satisfaction and throughput metrics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Emergency Department Director
North Shore Medical Center
02.2025 - Current
- Cultivated a department-wide culture of patient safety by proactively analyzing incident reports, leading root-cause reviews, and implementing corrective actions—resulting in measurable reductions in repeat events.
- Fostered transparent, accountable team communication by instituting regular debriefs and feedback sessions, enhancing workplace trust and interprofessional respect.
- Leveraged data analytics to improve care quality, deep-diving into stroke, sepsis, and throughput metrics to inform decisions that elevated operational efficiency and patient outcomes.
- Partnered with cross-functional teams—including nursing leadership, quality improvement, and lab services—to drive strategic ED initiatives aligned with organizational goals.
- Reduced waiting times for patients presenting in the Emergency Department by refining triage processes and optimizing patient flow management strategies within the facility.
- Led recruitment and onboarding of top-tier nursing and clinical staff, strengthening team capability and coverage in a high-acuity setting.
- Performed ongoing operational audits of ED services to identify workflow bottlenecks and mitigate clinical and regulatory risk preemptively.
- Monitored narcotic handling compliance, conducting regular audits and participating in Medication Diversion Committee meetings to uphold safe medication practices.
- Managed regulatory education and credentialing, ensuring all ED staff met mandatory training and licensure requirements.
- Forged effective partnerships with EMS and trauma services, enabling seamless patient transfers and improving continuity of care.
- Elevated patient satisfaction metrics through patient-centered process redesign and focused quality improvement efforts.
Emergency Department Nurse Manager
North Shore Medical Center
10.2023 - 02.2025
- Led 40 nursing staff across 30 beds, overseeing payroll, shift scheduling, and resource allocation to over 24/7 high-acuity operations.
- Enhanced daily throughput by reducing average door-to-provider time, improving patient satisfaction via streamlined triage and bed assignment.
- Collaborated with Chief Nursing Officer, lab, radiology, and EMS to standardize stroke activation workflows, reducing stroke door-to-CT time.
- Ensured department compliance with Joint Commission and stroke center standards through routine audits and continuous staff training.
- Led weekly performance reviews, providing coaching and mentoring to improve clinical competencies and reducing nurse turnover.
- Coordinated service line interventions and de-escalation efforts during security incidents, supporting a calm, professional ED environment.
Registered Nurse (Emergency Department)
North Shore Medical Center
02.2022 - 10.2023
- Conducted rapid patient assessments upon arrival, triaging based on vitals, history, and EMT handoff to prioritize care effectively in a high-volume ED.
- Delivered critical, lifesaving interventions—including ACLS/PALS protocols, airway management, IV initiation, and trauma stabilization—ensuring thorough, high-quality acute care.
- Maintained clear communication with patients and families, explaining conditions and treatment plans, obtaining consent, and providing emotional support during high-stress situations.
- Adapted care plans in real time by closely monitoring patient responses, adjusting treatments, and escalating concerns to the ED team to ensure optimal outcomes.
- Provided comprehensive nursing care across triage and treatment areas, applying multi-level clinical knowledge to diverse patient presentations and maintaining efficient ED throughput.
Registered Nurse (Psychiatry)
Henderson Behavioral Health Crisis Stabilization Unit
06.2021 - 02.2022
- Provided comprehensive 24-hour nursing care to adults in a locked psychiatric unit, managing complex conditions including schizophrenia, bipolar disorder, PTSD, depression, dementia, Alzheimer’s, and substance use disorders.
- Executed physician orders accurately and promptly, including diagnostic tests, therapeutic procedures, consultations, and urgent medical directives, ensuring high standards of clinical compliance.
- Facilitated therapeutic communication and crisis intervention by de-escalating negative behaviors, restoring patient coping mechanisms, and preventing deterioration of mental health stability.
- Adhered rigorously to facility protocols and nursing standards, maintaining patient safety and regulatory compliance within a high-stress environment.
- Educated patients and families on mental health conditions and psychotropic medications, improving treatment adherence and enhancing understanding of care plans.
- Administered and monitored intramuscular psychotropic medications, carefully monitoring patient responses and reporting adverse reactions to inform clinical adjustments.
- Collaborated with interdisciplinary teams—including psychiatrists, case managers, and discharge planners—to develop and implement individualized care plans, ensuring continuity from admission to discharge.
- Accurately documented all patient interactions, interventions, and progress in the electronic health record, meeting documentation standards and supporting quality care delivery.
Education
BSN - Nursing
South Florida College of Nursing
01.2020
Associate of Science in Nursing -
Miami Dade College
Miami, FL01.2020
Skills
- Stroke Protocol Implementation – Familiarity with comprehensive stroke protocols and rapid activation pathways
- Staffing & Scheduling Systems – Proficient in payroll administration, and shift coordination for 40 nursing personnel
- Regulatory Compliance & Accreditation – Strong understanding of CMS, TJC, HIPAA, stroke center, and EMR audit requirements
- Quality Improvement & Risk Management – Expertise in process analysis, corrective actions, contingency planning, and continuous safety monitoring
Certification
- Registered Nurse #92040
- State License #9455447
- American Heart Association
- ACLS 02/2024
- PALS 02/2024
- CPR and BLS 02/2024
References
Maria, Quiles, CNO, (305) 926–0116, North Shore Medical Center
Timeline
Emergency Department Director
North Shore Medical Center
02.2025 - Current
Emergency Department Nurse Manager
North Shore Medical Center
10.2023 - 02.2025
Registered Nurse (Emergency Department)
North Shore Medical Center
02.2022 - 10.2023
Registered Nurse (Psychiatry)
Henderson Behavioral Health Crisis Stabilization Unit
06.2021 - 02.2022
BSN - Nursing
South Florida College of Nursing
Associate of Science in Nursing -
Miami Dade College
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