Summary
Overview
Work History
Education
Skills
Websites
Military Experience
Development Projects
Languages
Timeline
Generic

Luis Sanchez

San Antonio

Summary

Dynamic Managed Services Operator at Laerdal Medical with a proven track record in equipment troubleshooting and technical support. Recognized for enhancing customer satisfaction through effective problem resolution and training initiatives. Skilled in Java and project coordination, I excel in high-pressure environments, ensuring compliance and operational excellence.

Overview

18
18
years of professional experience

Work History

Managed Services Operator

Laerdal Medical
San Antonio
05.2025 - Current
  • Diagnosed and repaired equipment issues using troubleshooting skills effectively.
  • Conducted routine checks on medical equipment, ensuring functionality and safety compliance.
  • Managed documentation of service operations for compliance audits.
  • Trained new employees on service operations processes and equipment handling best practices.
  • Provided technical support to clients, resolving issues promptly to maintain satisfaction.
  • Promoted customer satisfaction through knowledgeable, friendly service and effective problem resolution.
  • Collaborated with team members to achieve project objectives and meet deadlines efficiently.
  • Completed daily duties accurately while managing pre- and post-work site clean-up.

Independent Contractor

Wag Labs, Inc.
San Antonio
12.2018 - Current
  • Utilized customer service skills with pet owners and followed instructions provided to give the owner the confidence and trust in providing the best service
  • Worked independently without supervision
  • Included e-reports post walk to pet owner's per visit including photos and video
  • San Antonio, TX

Independent Contractor/ Driver

Lyft
San Antonio
06.2018 - 01.2021
  • Implemented and supported company initiatives and programs
  • Managed own time and workload by selecting jobs electronically ensuring that 100% of clients arrived on time
  • Provided an excellent and satisfactory riding experience
  • San Antonio, TX

Health Information Manager

Creative Solutions
San Antonio
02.2019 - 10.2019
  • Managed extensive phone work to facilitate organization-wide communication
  • Protect the security of medical records to ensure that confidentiality is maintained
  • Created and maintained monthly order summary reports
  • San Antonio, TX

Fleet Marine Force Hospital Corpsman

U.S. Navy
San Antonio
03.2011 - 08.2014
  • Trained over 400 military medical professionals in tactical combat casualty care for mission readiness.
  • Executed emergency diagnostic and treatment procedures during transport to higher echelon of care.
  • Planned and operated advanced medical training simulation equipment featured in US Army Best Medic competition.
  • Achieved team and individual award citations for outstanding performance during annual competition.

Fleet Marine Force Hospital Corpsman

U.S. Navy
29 Palms
03.2008 - 03.2011
  • Administered first aid and life support care to sick or injured individuals in prehospital settings.
  • Operated electrocardiograms, external defibrillators, and bag valve mask resuscitators in advanced life support environments.
  • Coordinated with treatment center personnel to gather patients' vital statistics and medical history for effective emergency treatment.

Education

Certification of Completion - Full-Stack Software Developer

Codeup
San Antonio, TX
06.2022

Bachelor of Science - Biological Sciences And Kinesiology

Texas A&M University San Antonio
San Antonio, TX
05.2019

Skills

  • HTML and CSS
  • Bootstrap framework
  • Java SE and EE
  • JavaScript and jQuery
  • Servlets and JSP
  • Spring framework
  • MySQL database
  • Object-oriented programming
  • Test-driven development
  • Version control with Git
  • Paired programming
  • Equipment troubleshooting
  • Technical support and service documentation
  • Customer service and relations
  • Project coordination
  • Time management skills
  • Problem solving abilities
  • Employee training and development
  • Team collaboration strategies
  • Effective communication skills
  • Attention to detail
  • Cultural awareness and sensitivity
  • Calm under pressure situations
  • Data entry proficiency
  • Critical thinking skills
  • Active listening techniques
  • Decision-making capabilities
  • Social perceptiveness

Military Experience

  • U.S. Navy, Camp Bullis, San Antonio, TX, Hospital Corpsman, 03/11, 08/14, Accomplished the training of over 400 military medical professionals from around the world in tactical combat casualty care providing essential practical application training for mission readiness., Performed emergency diagnostic and treatment procedures, such as airway management or heart monitoring, during transport to higher echelon of care essential to the return to the fight., Planned, developed, maintained, and operated state of the art medical training simulation equipment which was featured as a training lane in the annual US Army Best Medic competition that resulted in team and individual award citations in recognition of outstanding performance.
  • U.S. Navy, 29 Palms, CA, Hospital Corpsman, 03/08, 03/11, Administered first aid treatment or life support care to sick or injured persons in prehospital settings both military and civilian., Operated equipment, such as electrocardiograms (EKGs), external defibrillators, or bag valve mask resuscitators, in advanced life support environments., Coordinated with treatment center personnel to obtain patients' vital statistics and medical history, to determine the circumstances of the emergency, and to administer emergency treatment.

Development Projects

  • Coffee Project, https://github.com/luis-yasmine-coffee-project/coffee-project, Web application stack developed utilizing Javascript, BootStrap, HTML, css, and jQuery allowing users to search for their favorite coffee and an ability to upload information on coffees not already listed.
  • WeatherApp Project, API and Mapbox utilizing JavaScript in OpenWeatherApp API providing a current, dependable 5-day weather forecast in the current location of the user as well as the ability to type in the location of choice.
  • Movie Project, https://github.com/Luis-Shaz, Utilized JavaScript providing a user friendly application to search for, edit, add, and delete movie information creating a user-based library with a movie number ranking system.
  • Java Ad lister Project, https://github.com/kaylah-shaz-luis-adlister/java-adlister, Created a community clothing sales application, 'The Closet Exchange', using JavaScript allowing users to post, sell, and purchase clothing and accessories.
  • Capstone Project, https://github.com/FEED-ME-get-fed, Web application, 'Feed.', created utilizing Javascript, BootStrap, HTML, css, Java, Spring boot, and jQuery allowing users to search for recipes as well as providing the ability to create their own recipes for other users to search for and utilize.

Languages

English
Full Professional
Spanish
Professional
French
Limited

Timeline

Managed Services Operator

Laerdal Medical
05.2025 - Current

Health Information Manager

Creative Solutions
02.2019 - 10.2019

Independent Contractor

Wag Labs, Inc.
12.2018 - Current

Independent Contractor/ Driver

Lyft
06.2018 - 01.2021

Fleet Marine Force Hospital Corpsman

U.S. Navy
03.2011 - 08.2014

Fleet Marine Force Hospital Corpsman

U.S. Navy
03.2008 - 03.2011

Certification of Completion - Full-Stack Software Developer

Codeup

Bachelor of Science - Biological Sciences And Kinesiology

Texas A&M University San Antonio
Luis Sanchez