Resourceful worker specializing in customer experience and known for efficient task completion. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony.
Hi, I’m
Luis Sanchez Perez
Celina,TN
Summary
Overview
6
years of professional experience
Work History
Dale Hollow PizzaCelina, TN
General Manager
04.2024 - 09.2024
Job overview
- Developed business plans and strategies to grow small business.
- Created budgets and monitored expenses to stay within budget limits.
- Managed staff recruitment, hiring, training, and development.
- Designed customer loyalty programs to increase sales revenue.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Oversaw daily operations of small business including customer service and financial management.
- Monitored customer feedback and implemented changes based on their suggestions.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Researched similar businesses to determine competitive advantages.
- Set pricing structures according to market analytics and emerging trends.
- Met with service vendors or product suppliers to facilitate delivery.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Advised employees on best practices regarding safety protocols and procedures.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
CostcoNaples, FL
Fax N Pull/Supervisor
03.2023 - 09.2023
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
- Designed visuals such as infographics, logos and banners for company website and other digital outlets.
- Monitored online reviews and feedback from customers on various platforms to assess customer satisfaction levels.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
- Determined consumer needs to provide products and services appealing to larger market.
- Analyzed key performance indicators to identify effective strategies.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified needs of customers promptly and efficiently.
- Negotiated with suppliers to secure cost-effective resources.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
CostcoNaples, FL
Tire Installer
09.2022 - 03.2023
Job overview
- Inspected, repaired and maintained tires for customers' vehicles.
- Assessed customer needs to determine the best tire option.
- Removed old tires from vehicles using hand tools and a hydraulic jack.
- Installed new tires on customers' vehicles following manufacturer specifications.
- Balanced wheels to ensure proper alignment of the vehicle's steering and suspension systems.
- Repaired punctured or damaged tires with patching kits, sealants and plugs.
- Tested tires for air pressure and tread depth levels according to safety standards.
- Provided detailed explanations of services performed to customers as needed.
- Cleaned work area upon completion of job duties in order to maintain a safe environment.
- Routinely checked inventory levels to ensure that all necessary supplies were available.
- Filled out paperwork such as invoices, repair orders and other documents accurately and completely.
- Followed safety protocols when handling hazardous materials such as used oil, antifreeze, batteries.
- Utilized computer software programs to look up parts information and pricing details.
- Diagnosed vehicle problems by performing visual inspections or running diagnostic tests.
- Operated shop equipment such as lifts, jacks, drill presses, welding machines., safely and efficiently.
- Demonstrated strong communication skills when interacting with colleagues or customers regarding service options.
- Verified that all jobs were completed correctly before releasing vehicles back to customers.
- Performed tire rotations, mounts, and balancing on vehicles.
- Used tools, parts and equipment to maintain and repair customer tires.
- Cleaned and maintained tire service bays to keep work areas organized.
- Inflated tires to prescribed PSI to meet load requirements.
- Maintained inventory by loading and unloading tire shipments.
- Planned work and determined appropriate tools and equipment.
- Contacted vendors to order or request quotes for specific tires and sizes.
- Utilized rubber mallets and mechanical tire changers to separate tubed tires from wheels.
- Used rubber cement to glue tire patches over ruptures in tire casings.
Elite1studiosNaples, FL
Photographer
02.2021 - 06.2022
Job overview
- Set up lighting equipment and adjust camera settings to capture desired images.
- Organize and store digital photographs, negatives, and prints in an orderly fashion.
- Edit photos using Adobe Photoshop and other software applications.
- Create portfolios for clients to showcase work.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Conduct interviews with subjects of a photoshoot to ensure comfort level during the session.
- Review proofs with clients to determine which images should be printed or published.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Train assistants on proper use of photography equipment and techniques used in the industry.
- Research trends in photography styles to stay up-to-date with current technologies and practices.
- Compose creative shots from different angles that are visually appealing.
- Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
- Assist in planning setup of shoots including location scouting.
- Ensure safety of people involved in photo sessions by following all applicable laws and regulations.
- Manage budgets related to purchasing supplies needed for each shoot.
- Deliver quality products within deadlines established by clientele.
- Photographed special events, parties, and portraits.
- Explained price and package details to customers.
- Cropped, manipulated, and performed color balance for final images.
- Utilized filters, edits and after-effects to enhance photos.
- Set up camera control equipment, stands, and tripods for shoots.
- Planned and obtained original shots using innovative thinking and new techniques.
- Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality.
- Developed creative concepts and themes for photo shoots in collaboration with clients.
- Conducted on-location photography sessions, adapting to various environments and lighting conditions.
- Utilized drone photography to capture aerial shots for real estate and landscape projects.
- Transferred photographs to computers for editing, archiving and electronic transmission.
- Reviewed sets of photographs to select best work.
- Tested equipment prior to use, verifying good working order.
- Enhanced, retouched and resized photographs and negatives using airbrushing and other techniques.
- Engaged in research to develop new photographic procedures and materials.
Mister01Naples, FL
Server
03.2020 - 10.2020
Job overview
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Brought wine selections to tables with appropriate glasses and poured for customers.
The Ritz-CarltonNaples, FL
Spa Attendant
02.2019 - 08.2019
Job overview
- Assisted guests with finding right products to meet individual needs, promoting sales of specific merchandise
- Removed trash and dirty linens and reset rooms or equipment for next guests
- Maintained expert knowledge and awareness of spa appointment availability
- Kept all areas well-stocked with treatment supplies, sanitized tools and clean linens
- Performed as primary point of contact for members and guests, delivering details on spa products and services
- Responded to guest requests for assistance in timely and knowledgeable manner
- Replenished guest room supplies, including water glasses, toiletries, and paper products
- Maintained linen cart so that it was neat and organized
- Transported soiled linens to laundry facilities
- Led comprehensive spa tours for new members
- Communicated any relevant schedule changes to spa supervisor
- Attended to locker area by laundering dirty towels and clearing away stray slippers
- Communicated all client reservations to appropriate staff
- Prepared all items for photo shoots by removing tags, buffing surfaces and arranging layouts
- Handled guest complaints calmly and professionally
- Maintained solid knowledge base of all spa and resort products and services
- Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa
- Communicated effectively with management concerning important customer issues
- Followed through with client requests in timely manner.
Education
Florida SouthwesternNaples, FL
Associate of Arts from Business
University Overview
Barron Collier High SchoolNaples, FL
High School Diploma
05.2018
University Overview
Skills
- Guest relations
- Reporting and documentation
- Inventory and Supply
- Maintenance Reports
- Collaborative teamwork
- Ability to work independently
- Flexible team player
- Communication Skills
- Attention to Detail
- Adaptability
- Customer Service
- Equipment Maintenance
- Hardware Installation
- Instrument Calibration
- Customer rapport
- Critical thinking
Initials
Initials
LS
Affiliations
Affiliations
- Adobe
- Microsoft Office
- Editing
- Hiking
- Culture experiencing
- Skill learner
References
References
References available upon request.Languages
English
Native language
Spanish
Upper Intermediate (B2)
B2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Dale Hollow Pizza
04.2024 - 09.2024
Fax N Pull/Supervisor
Costco
03.2023 - 09.2023
Tire Installer
Costco
09.2022 - 03.2023
Photographer
Elite1studios
02.2021 - 06.2022
Server
Mister01
03.2020 - 10.2020
Spa Attendant
The Ritz-Carlton
02.2019 - 08.2019
Florida Southwestern
Associate of Arts from Business
Barron Collier High School
High School Diploma
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