Luis Santiago

• Clinical and administrative supervision of mental health clinicians and/or other direct service staff
• Monitor and manage the administrative aspects of staff clinical work, including paperwork, productivity, work habits, and interaction with clients and other employees
• Conduct annual evaluation of work performance, and recommend changes in employment status and compensation as appropriate to the Program Director
• Review charts, notes, and case reports, providing edits, guidance, & direction
• Assists clinicians in establishing immediate, short, and long-term therapeutic goals, in setting priorities, and in developing plan of care
• Guide, direct, and advise clinicians and staff in dealing with presenting problems and high-risk issues.
• Develop annual employee training plans and coordinate in-service training to address common needs of the program staff and interns

• Provide intensive In-Home Behavioral Services (IHBS) for children, adolescents, and young adults (18 - 20) who are struggling with challenging behaviors that interfere with their everyday life
• Administer targeted assessment tools to help identify a client’s strengths, challenges, and areas of need
• Develop innovative treatment interventions, provide parent coaching, and monitor progress through a variety of data collection methods
• Create Individualized Behavioral Support Plans (BSP) for clients and support their families with the implementation of BSP
• Collaborate with the client’s multidisciplinary providers and offer appropriate referrals to ensure continuity of care

Pediatric Emergency Department & Inpatient Units

• Completed psychosocial assessments, provide brief therapeutic interventions, and coordinate safe and appropriate patient discharges
• Collaborated with interdisciplinary medical teams to formulate individualized treatment plans.
• Provided crisis intervention and support for patient and families experiencing illness, loss, or trauma
• Completed psychiatric evaluations for at-risk patients with acute suicidal/homicidal ideations, self-injurious behaviors, and mental illness
• Coordinated inpatient psychiatric admissions, including educating parents/guardians on the admission process, conducting bed search, and arranging facility transport
• Performed substance abuse screens, brief interventions, and provide appropriate referrals
• Assessed family dynamics for concerns of abuse or neglect and collaborate with Child Protective Services and law enforcement accordingly
• Ensured continuity of care by coordinating post-discharge medical care and linkage to community-based services/resources
• Coordinated individualized discharge plans to manage safe transition back into community and home environments.

Pediatric Emergency Department

• Provided crisis intervention and support for patients with barriers associated with substance abuse, domestic abuse, sexual assault, trauma, prenatal loss, and death of a child
• Coordinated inpatient psychiatric admissions, including educating parents/guardians on the admission process, conducting bed search, obtaining insurance authorization, and arranging facility transport.
• Assessed for child abuse and/or neglect and work collaboratively with the Administration for Children Services (ACS), Emergency Children Services (ECS), Child Advocacy Centers (CAC), and other child protection agencies to develop safe and adequate discharge plans.
• Coordinated care within an interdisciplinary team of medical providers to develop safe discharge plans and minimize hospital re-admissions

Emergency Department and Inpatient Medical, Surgical, Pediatric, & Labor and Delivery

• Assessed and evaluated for psychosocial needs and social barriers of children and families in the Emergency Department and Inpatient Medical Units
• Provided supportive counseling to assist patients with the adjustment to hospital admissions and post-hospital care
• Educated patients on Advanced Directives and facilitated their understanding of the role of a Health Care Agent
• Collaborated with patients to understand and navigate complicated Medicare, Medicaid, and commercial insurance
• Coordinated individualized discharge plans to manage safe transition back into community and home environments.
• Worked with medical teams, patients and families to implement effective treatment plans.

Center for Special Studies

• Conducted comprehensive psychosocial assessments to identify social needs and/or barriers for individuals living with HIV/AIDS
• Managed a yearly caseload of 165 patients
• Collaborated with an interdisciplinary medical team to formulate individualized treatment plans for each patient
• Employed evidence-based clinical interventions and psychoeducation to help patients improve coping, interpersonal, and stress management skills
• Organized hospital’s annual World AIDS Day programming and Patient Memorial Service
• Provided consultation services to inpatient social workers working with newly diagnosed HIV patients
• Established safe and appropriate discharge plans, and follow up care for HIV/AIDS patients admitted into the hospital
• Developed and implemented the clinic’s Pre-Exposure Prophylactic (PrEP) protocol and trained staff accordingly
• Facilitated youth support group for HIV positive youth transitioning from pediatric to adult care
• Supervised Advanced Standing Master’s level social work student