Luis Santillan
Chicago,IL
Overview
4
4
years of professional experience
Work History
Package Handler
McDonald's
11.2021 - Current
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Upheld security measures by screening packages according to established protocols and reporting any suspicious items promptly.
- Contributed to cost savings initiatives by identifying opportunities for recycling materials during the packaging process.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Collaborated closely with supervisors, providing valuable input on process improvements for more streamlined package handling.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Loaded package containers onto forklifts and transported into packaging areas.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
- Monitored and tracked shipment progress to confirm on-time delivery.
- Built strong relationships with customers and vendors through excellent customer service.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Crew Member
McDonald's
06.2020 - 11.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
High School Diploma -
Catalyst Maria Highschool
Chicago, IL06.2020
Skills
- Freight Handling
- Truck loading
- Forklift Operation
- Shipping Documentation
- Product packing
- Hand Truck Operation
- Material stacking
- Heavy Lifting
- Truck loading and unloading
- Route logs
- Packaging
- Warehouse Safety
- Package pickup and delivery
- Loading and unloading
- Package preparation
- Shipping and receiving
- Fragile item handling
- Packing boxes
- Pallet Jack Operation
- Package unloading
- Label Reading
- Sorting Packages
- Stacking Packages
- Workplace Cleanliness
- Damage Prevention
- Lifting and sorting
- Freight Labeling
- Multitasking
- Warehouse environment safety
Timeline
Package Handler
McDonald's
11.2021 - Current
Crew Member
McDonald's
06.2020 - 11.2021
High School Diploma -
Catalyst Maria Highschool