Luis Santos
West Nyack,NY
Summary
Well-grounded Manager bringing 20 years background working with the formerly homeless, mentally ill and those infected with HIV/AIDS. Familiar with all aspects of facility maintenance and repairs. Working with governmental agencies to assure compliance and continued funding. Completed grant writing and submitted regular proposals for additional funding to increase services for residents. Hardworking team player possessing excellent problem analysis and resolution. Supervised maintenance and case management staff always promoting positive and encouraging self growth.
Overview
26
26
years of professional experience
Work History
Residential Manager
The Jewish Board
06.2020 - Current
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Supervised case management team in assuring that residents were receiving adequate services and that paper work was completed in a timely fashion.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Developed strong relationships with local community organizations to enhance the quality of life for residents.
Store Manager of Operations
Low Tor Storage
02.2018 - 04.2020
- Increased sales by 50% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Resident Manager
The Sharing Community
02.1998 - 10.2017
- In charge of the day to day operation of managing a specialized housing for the mentally ill, formerly homeless and those infected with HIV/AIDS.
- Assured that agency was fulfilling commitments to state and federal funding and completed monthly reports.
- Responsible for the fiscal management, including collecting rents and third party payee payments.
- Supervised case management staff and reviewed client charts making sure that we were in compliance.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- Conducted thorough background checks on prospective tenants to minimize risks associated with delinquency or lease violations.
Education
Master of Science - Public Health
Iona College
New Rochelle, NY05.1998
Master of Arts - Psychology
York College of The City University of New York
Jamaica, NY05.1990
Skills
- Property Inspections
- Fair Housing Regulations
- Eviction Procedures
- Rent collection
- Staff Management
- Building Maintenance
- Budgeting and financial management
- Treatment Planning
- Case Management
- Tenant relations
Timeline
Residential Manager
The Jewish Board
06.2020 - Current
Store Manager of Operations
Low Tor Storage
02.2018 - 04.2020
Resident Manager
The Sharing Community
02.1998 - 10.2017
Master of Science - Public Health
Iona College
Master of Arts - Psychology
York College of The City University of New York