Luis Santos
Palm Bay,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Licensed Massage Therapist
Whitsend Spa Company (Hand And Stone Spa)
09.2022 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Educated clients on benefits of massage therapy and importance of self-care.
Licensed Massage Therapist
Independent Contrator
12.2021 - 09.2022
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
Licensed Massage Therapist
Space Coast Massage Inc.
03.2021 - 10.2021
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments
- Maintained client treatment records and designed long-term care programs for return customers
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals
Sales Representative
AutoZone
05.2020 - 03.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Automated Logistical Specialist (92A)
United States Army
01.2004 - 05.2007
- Monitored and reported on transportation costs and ensured shipping documents were properly filed.
- Coordinated dispatching of drivers to accomplish daily delivery requirements.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Established local policies for Installation Property Management and provided subsequent revisions.
- Supported all military and civilian customers through engagement, technical assistance and service.
- Created and maintained records, which included stock lists, inventory and material counts.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Synchronized supply chains to optimize inventory and service procedures.
- Oversaw daily inventory counts to maintain data accuracy.
- Maintained excellent attendance record, consistently arriving to work on time.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Law Enforcement Officer (Ranger)
Department Of Natural And Environmental Resources
04.1999 - 06.2008
- Initiated collaboration between community members and police department to strengthen communication and trust.
- Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
- Patrolled designated areas to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
- Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity and force deployments.
- Maintained excellent attendance record, consistently arriving to work on time.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Confiscated prohibited or dangerous items during routine inspections of boats and campsites.
- Patrolled natural areas to provide user safety and enforce park regulations.
Education
Massage Therapy Diploma - Massage Therapy
Space Coast Education Center
Melbourne, FL09.2020
Associate of Science - Culinary Arts
Keiser University
Melbourne, FL12.2019
BBA - Marketing
Sistema Universitario Ana G Mendez - Universidad Metropolitana
Cupey, PR06.2002
Skills
- Documentation
- Safety and Security
- Transportation activity management
- Customer Service
- Problem Resolution
- Team Building
- Operational Improvement
- Shipment Receiving
- Operating Forklift
- Office Supplies and Inventory
- Attention to Detail
- Inventory Restocking
- Monthly Inventory
- Maintaining Clean Work Areas
- Customer Inquiries
- Active Listening
Timeline
Licensed Massage Therapist
Whitsend Spa Company (Hand And Stone Spa)
09.2022 - Current
Licensed Massage Therapist
Independent Contrator
12.2021 - 09.2022
Licensed Massage Therapist
Space Coast Massage Inc.
03.2021 - 10.2021
Sales Representative
AutoZone
05.2020 - 03.2021
Automated Logistical Specialist (92A)
United States Army
01.2004 - 05.2007
Law Enforcement Officer (Ranger)
Department Of Natural And Environmental Resources
04.1999 - 06.2008
Massage Therapy Diploma - Massage Therapy
Space Coast Education Center
Associate of Science - Culinary Arts
Keiser University
BBA - Marketing
Sistema Universitario Ana G Mendez - Universidad Metropolitana
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