Luis Serrano
Miami
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Also a kitchen leader and team motivator successful at maintaining staff focus and productivity in high-volume, fast-paced operations. Experienced with international cuisine, sourcing ingredients, controlling and budgets.
Overview
10
10
years of professional experience
Work History
Sales Associate
Vice City Shops
01.2024 - Current
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Server Supervisor
Sushiato Brickell
06.2023 - 12.2023
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Head Line Cook
JW Marriott
07.2021 - 06.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Banquet Server
JW Marriott
06.2021 - 06.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Monitored dietary restrictions and served guests with special needs.
- Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
Server
JW Marriott
06.2021 - 06.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
Executive Chef
Hilton Garden Inn Hotel
03.2019 - 05.2021
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Developed menus, controlled food costs and oversaw quality, sanitation and safety processes.
- Estimated food consumption and requisitioned food, selected and developed recipes, standardized production recipes for consistent quality and established presentation technique.
- Generated employee schedules, work assignments and determined appropriate compensation rates.
Food Truck Owner
Salades Explosives
08.2014 - 03.2018
- Greeted customers, answered menu questions and responded to complaints.
- Accepted orders and packed food for takeout and delivery.
- Planned daily menus and prepped food for service.
- Assisted food prep and assembly on line and served customers.
- Managed day-to-day business operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate of Arts - Professional Cook
Instituto De Gastronomía Escuela
VenezuelaAssociate of Arts - Sub Chef
Institute of Culinary Arts INEARC
VenezuelaBBA - Accounting
I.S.U.M
VenezuelaSkills
- Timely Food Delivery
- Professional Attitude
- Special Event Cooking
- Large-Scale Events Planning
- Attention to Detail
- Food Safety and Sanitation
- Menu Item Memorization
- Cooperative Attitude
- Time Management
- Inventory Control
Languages
English
Full Professional
Timeline
Sales Associate
Vice City Shops
01.2024 - Current
Server Supervisor
Sushiato Brickell
06.2023 - 12.2023
Head Line Cook
JW Marriott
07.2021 - 06.2023
Banquet Server
JW Marriott
06.2021 - 06.2023
Server
JW Marriott
06.2021 - 06.2023
Executive Chef
Hilton Garden Inn Hotel
03.2019 - 05.2021
Food Truck Owner
Salades Explosives
08.2014 - 03.2018
Associate of Arts - Professional Cook
Instituto De Gastronomía Escuela
Associate of Arts - Sub Chef
Institute of Culinary Arts INEARC
BBA - Accounting
I.S.U.M
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