Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Luis Serrano

Luis Serrano

Odessa,USA

Summary

Dynamic bilingual Business Administrator with a specialization in Finance and International Business, and a strong track record of driving business development, operational efficiency, and market expansion across diverse industries. Recognized for leading supply chain operations, optimizing logistics management, and developing high-performance teams. Passionate about sustainability and experienced in aligning corporate operations with environmental compliance, regulatory standards, and circular economy models. Skilled in financial analysis, strategic planning, budget management, and process improvement. Proven ability to translate strategic objectives into actionable initiatives that deliver measurable ROI and support scalable growth. Seeking to contribute operational leadership and strategic insight to organizations committed to innovation and sustainable success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

CEO

Vikings Dumpster Rental LLC
Tampa, Florida
02.2023 - Current
  • Operations & Logistics Leadership: Launched and led operations of a new Florida unit, designing systems for routing, scheduling, and fleet management. Cut operational costs by 15% through tech integration and process optimization.
  • Environmental & Regulatory Compliance: Implemented waste management protocols aligned with EPA, OSHA, and DOT standards, ensuring full regulatory compliance.
  • Technology Integration & Cost Optimization: Deployed real-time monitoring to boost route efficiency and visibility, increasing operational performance by 25% and reducing costs.
  • Commercial Growth & Brand Strategy: Led business development and branding efforts, increasing market reach and boosting brand recognition by 80%.
  • Talent Development & Legal Oversight: Led operational teams and served as legal representative, ensuring full regulatory compliance.

Account Manager

Vikings Junk Removal LLC
Cumming, Georgia
09.2017 - 01.2023
  • Operational Design & Implementation: Developed end-to-end logistics and route planning, cutting processing time by 20%.
  • Environmental Management & Selective Collection: Implemented selective waste collection and partnered with recyclers to ensure compliance.
  • Technical Oversight & Fleet Maintenance: Maintained 98% vehicle uptime by managing fleet maintenance and ensuring environmental compliance.
  • Financial Planning & Business Expansion: Analyzed logistics costs and led territorial growth strategies based on financial projections and market demand.
  • Team Leadership & Workplace Safety: Led a multidisciplinary team and enforced occupational health and safety protocols in full alignment with OSHA standards.

Analyst - Code T2, Grade 06

Agencia Nacional de Hidrocarburos
Bogotá D.C.
03.2016 - 08.2017
  • Financial Analysis & Budget Management: Managed budgets and prepared reports for oversight agencies (Ministry of Finance, Comptroller’s Office), supporting investment and spending decisions.
  • Contract & Project Management: Supported the financial structuring of projects and procurement processes, and monitored the Annual Procurement Plan (PAAC).
  • Internal Monitoring & Process Optimization: Audited internal processes and performance indicators, proposing improvements to enhance operational efficiency.
  • Accounting Analysis & Reporting: Managed accounting records and closings, improving reporting efficiency by 30% while ensuring regulatory compliance.
  • Coordination with Oversight Bodies: Provided financial support to internal departments and addressed requirements from control and audit institutions such as the General Comptroller’s Office and Internal Audit Division.

Commercial Executive

Pipe Supply and Services S.A.S.
Bogotá D.C.
11.2012 - 07.2015
  • Commercial Management and Business Development: Led technical and commercial bids for tenders, coordinating quotations, market analysis, and client acquisition.
  • Market Expansion and Strategy: Developed and executed client diversification strategies in collaboration with senior management, expanding market reach by 35% and enhancing brand positioning.
  • Budget Control and Profitability: Managed commercial budgets with detailed product line tracking, resulting in a 20% increase in sales margins through strategic financial oversight and optimization.
  • Administrative Supervision and Billing: Supervised billing and administrative processes, ensuring accuracy and efficient budget execution.
  • Support in API 5CT and 5B Certification: Assisted in obtaining API 5CT and 5B certification, coordinating commercial and technical actions to meet API (American Petroleum Institute) requirements.

Junior Operations Coordinator

ATENTO Teleservicios España S.A.
Bucaramanga
05.2010 - 10.2012
  • Daily Operational Management: Managed daily operations for 30+ agents, coordinating shifts and live call flow to ensure consistent SLA and key performance indicators (KPIs) compliance.
  • Real-Time Monitoring: Adjusted operational resources in response to peaks, absences, or demand fluctuations to maintain efficiency.
  • Internal Coordination: Acted as a liaison between departments (HR, IT, Quality) to manage incidents, training, and operational processes.
  • Performance Analysis: Prepared periodic reports, monitored KPIs, and proposed data-driven improvements to optimize operations.
  • Escalation Management: Resolved critical escalations and complex customer complaints, achieving a 95% customer satisfaction rate through timely and effective solutions.

Education

Specialization - Finance and International Business

UNIV. DE LA SABANA
BOGOTÁ D.C.
01.2016

Business Administration -

UNIV. AUTÓNOMA DE BUCARAMANGA - UNAB
BUCARAMANGA
01.2008

Skills

  • CRM Systems & Client Relationship Management
  • Strategic Financial Planning & Forecasting
  • Supply Chain Optimization & Logistics Management
  • Market Research, Analysis & Expansion Strategy
  • Budgeting, Cost Control & Financial Modeling
  • Leadership & Development of High-Performance Teams

Certification

  • Internal Auditor in Integrated Management Systems HSEQ (NTC ISO 9001:2015, NTC 14001:2015, OHSAS 18001:2007) - Colombia (2016)
  • Strategic Project Planning – SENA, Colombia (2009)
  • Productivity & Competitiveness – UNAB Virtual & SENA, Colombia (2005)

Languages

Spanish (Native), English (Advanced)

Timeline

CEO

Vikings Dumpster Rental LLC
02.2023 - Current

Account Manager

Vikings Junk Removal LLC
09.2017 - 01.2023

Analyst - Code T2, Grade 06

Agencia Nacional de Hidrocarburos
03.2016 - 08.2017

Commercial Executive

Pipe Supply and Services S.A.S.
11.2012 - 07.2015

Junior Operations Coordinator

ATENTO Teleservicios España S.A.
05.2010 - 10.2012

Specialization - Finance and International Business

UNIV. DE LA SABANA

Business Administration -

UNIV. AUTÓNOMA DE BUCARAMANGA - UNAB

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