Luis Silgado
Brooklyn,NY
Summary
Dedicated, Passionate and Striving to approach any assigned task with diligence and efficacy. Able to adopt and adapt expeditiously. Interested in the well being and clear conveying of vital information to my fellow human.
Overview
9
9
years of professional experience
Work History
Porter
PHILIP HOUSE LUXURY CONDOMINIUM
NY, NY
04.2024 - 10.2024
- Collected all garbage and recyclables from each individual floor.
- Disposed of trash in the appropriate manner.
- Clean all staircases, windows, and rails.
- Maintained the lobby areas clean and uncluttered.
- Dusted the artificial plant decorations.
- Dusted, swept, and mopped all the lower rooms in the facility, including the gym, children's playroom, laundry room, compactor room, restrooms, and break-room.
- Sweeping, leaf blowing, and water hosing the front sidewalk of the 88th side of the building.
- Maintaining a clear communication of any building needs with the rest of the crew members.
- Attending any sudden emergencies arising that required cleaning or physical assistance.
Concierge/ Doorman
Philip House Luxury Condominium
NY, NY
03.2024 - 09.2024
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Acknowledged and greeted guests entering or leaving the building, promoting a pleasant environment.
- Directed incoming calls and messages to appropriate staff or residents.
- Handled mail and package deliveries, keeping items secure.
- Prepared daily reports on guest requests and concierge activities.
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
Janitor
Martha Stewart
NY, NY
06.2015 - 09.2017
- Collecting trash from Studios, Kitchens, Offices, cubicles and restrooms
- Dust mopping and mopping Studios, Kitchens, Offices, Restrooms, hallways Clerestory and cubicles
- Disposing of all trash appropriately and promptly
- Collectively servicing all special events through the year
- Keeping an inventory and restocking all supplies needed across all sectors of the building
- Maintaining an overall clean and uncongested enviornment within the facility
Education
Some College (No Degree) - Liberal Arts and General Studies
Boricua College
9 Graham AveSkills
- Interpersonal Abilities
- Product Knowledge
- Cleaning and Sanitation
- Equipment Maintenance
- Relationship Building
- Client Confidentiality
- Attention to Detail
- Fluent in [English & Spanish]
- Reservation coordination
Timeline
Porter
PHILIP HOUSE LUXURY CONDOMINIUM
04.2024 - 10.2024
Concierge/ Doorman
Philip House Luxury Condominium
03.2024 - 09.2024
Janitor
Martha Stewart
06.2015 - 09.2017
Some College (No Degree) - Liberal Arts and General Studies
Boricua College
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