Luis Soler Crespo
Saint cloud
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Guest Care
Carnival Cruise Line
09.2025 - Current
- Assist guests with post-cruise concerns across a variety of services.
- Provide clear, empathetic, and professional communication.
- Collaborate with internal teams to resolve guest issues efficiently.
- Maintain accurate records and ensure prompt follow-up.
Heart of House Merchandise
Walt Disney Parks and Resorts
12.2021 - 09.2025
- Coordinate with multiple locations throughout Disney’s Hollywood Studios to ensure deliveries have been made and processed.
- Process orders on time to make sure locations are show ready upon park open.
- Supply all locations with needed supplies such as sunblock so Cast are set up for success.
- Help build and create floorsets to increase sales and provide a more friendly appearance.
Assistant Housekeeping Manager
The Wynn
07.2021 - 10.2021
- Manages all levels is staff including, quality assurance supervisors, guest room attendants, house person and utility house person.
- Conducts inspections in all guest rooms, hallways and related back of house to ensure cleanliness.
- Create and conduct performance reviews.
Assistant Store Manager
Walmart, Inc
06.2017 - 07.2021
- Maintain daily, weekly, and yearly revenue goals.
- Utilize resources to create displays; educate product knowledge and provide a great guest experience.
- Seek out efficient procedures to create a cohesive working and shopping environment for guest and employees.
- Award employees with recognition to increase motivation and add to the drive of their daily routine.
- Motivated employees to clear the sales floor of our morning deliveries with a positive attitude as well as lending a hand to ensure it was completed.
- Identified inefficiencies and created superior processes for improvements.
Education
AA -
Psychology
Skills
- Guest issue resolution
- Inventory management
- Performance reviews
- Visual merchandising
- Team collaboration
- Process improvement
- Revenue management
- Employee motivation
- Problem solving
Timeline
Guest Care
Carnival Cruise Line
09.2025 - Current
Heart of House Merchandise
Walt Disney Parks and Resorts
12.2021 - 09.2025
Assistant Housekeeping Manager
The Wynn
07.2021 - 10.2021
Assistant Store Manager
Walmart, Inc
06.2017 - 07.2021
AA -
Psychology