Luis Suarez
Miami
Summary
Recent graduate with foundational knowledge in Computer Information Technology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Intern
City Of Homestead
02.2025 - Current
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Employee
Bjs Wholesales Club
08.2023 - 08.2024
- Completed routine store inventories
- Optimized store displays and appearance via strategic merchandising
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
Zone Lead
Bjs Wholesales Club
08.2021 - 08.2023
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Used in-store system to locate inventory and place special orders for customers
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction
DDR Clerk
Bjs Wholesales Club
08.2018 - 08.2021
- Coordinated and scheduled meetings and appointments
Asset Protection Coordinator
Bjs Wholesales Club
12.2016 - 08.2018
- Kept patrons and employees safe and from criminal activity
- Wrote reports outlining activities and results
- Wrote reports for internal and external crime, burglary, or theft
- Patrolled store departments to check for suspicious activities
- Checked CCTV for evidence of shoplifting
- Controlled reduction of loss inventory by protecting company assets
Cashier
Bjs Wholesales Club
06.2014 - 12.2016
- Restocked and organized merchandise in front lanes
- Addressed customer needs and made product recommendations to increase sales
- Welcomed customers and helped determine their needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items, and join reward programs
Package Handler
UPS
06.2012 - 06.2013
- Removed jams and unblocked conveyor system to maintain flow of goods
- Followed verbal and written instructions to properly move and ship products
- Assembled, sealed, and loaded packages into correct trucks
- Used hand-held scanners and physical logs to accurately track item movements
Education
Associate of Arts - Computer Information Technology
Miami Dade College
Miami, FL01.2025
Help Desk Support Technician - Computer Information Systems
Miami Dade College
Miami, FL12.2024
Information Technology Support - Computer Information Systems
Miami Dade College
Miami, FL12.2024
High School Diploma - undefined
Southwest Miami Senior High School
Miami, FL06.2011
Skills
- Calm Under Pressure
- Decision-Making
- Analytical and Critical Thinking
- Problem Resolution
- OSHA Compliance
- Software updates
- Computer workstation setup
- Forklift Operation
- IT diagnostics
- System upgrades
- Troubleshooting and diagnosis
Certification
- Help Desk Support Technician, Miami Dade College, Miami, FL, 12/01/24
- Information Technology Support, Miami Dade College, Miami, FL, 12/01/24
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Intern
City Of Homestead
02.2025 - Current
Employee
Bjs Wholesales Club
08.2023 - 08.2024
Zone Lead
Bjs Wholesales Club
08.2021 - 08.2023
DDR Clerk
Bjs Wholesales Club
08.2018 - 08.2021
Asset Protection Coordinator
Bjs Wholesales Club
12.2016 - 08.2018
Cashier
Bjs Wholesales Club
06.2014 - 12.2016
Package Handler
UPS
06.2012 - 06.2013
High School Diploma - undefined
Southwest Miami Senior High School
Associate of Arts - Computer Information Technology
Miami Dade College
Help Desk Support Technician - Computer Information Systems
Miami Dade College
Information Technology Support - Computer Information Systems
Miami Dade College
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