Luis R. Tapia
San Antonio,TX
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Dynamic Bilingual Customer Service Representative with over 10 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
24
24
years of professional experience
Work History
Bilingual Customer Service Representative
West Telemarketing Aka Alorica
01.2000 - 06.2016
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
- Managed over 50 customer calls per day and Increased sales by 10%.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
MedTech
Gardens Of Castle Hills
08.2022 - Current
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- I interacted with patients and families while demonstrating high-performance standards, teamwork, and compassion.
- We performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Monitored inventory levels of supplies, equipment and reagents used and placed orders for replacements.
- Maintained patient confidence and protected the facility by keeping information confidential.
- Familiar with MAR program Engagement Through Education By Stephanie Berman MSN,RN,CALM, Experience with Delegation for PRNs Charting, Passed Meds, and logging Meds received by Carvajal Pharmacy. I Passed my test with 94%
Removal Technician
Alamo City Funeral
08.2016 - 10.2017
- Transported deceased to and from Private Homes, Hospitals and funeral homes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
Home Health Caregiver
Private Residence
10.2017 - 03.2020
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Transported clients for medical and personal outings.
- Assisted disabled clients to support independence and well-being.
Education
Associate of Business Administration -
09.2003
High School Diploma -
09.1999
Skills
- Client Transportation
- Patient and Caregiver Education
- Patient Monitoring and Documentation
- B2B Service
- Call Center Operations
- Service Recommendations
- Order and Refund Processing
- Client Meetings
- CRM Systems
- Funeral Service Coordination
- Funeral Industry Regulations Knowledge
- Proper Funeral Home Equipment Knowledge
- Mortuary Operations
- Written Communication
- Clerical Support
- Data Entry
- MS Office
- Teamwork and Collaboration
Accomplishments
- Licensed Realtor at Vortex Realty
Timeline
MedTech - Gardens Of Castle Hills
08.2022 - Current
Home Health Caregiver - Private Residence
10.2017 - 03.2020
Removal Technician - Alamo City Funeral
08.2016 - 10.2017
Bilingual Customer Service Representative - West Telemarketing Aka Alorica
01.2000 - 06.2016
Pasadena City College - Associate of Business Administration,
Pasadena High School - High School Diploma,
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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