I consider myself as a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. A problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Luis Torres
San Jose,CA
Summary
Overview
6
years of professional experience
2
Languages
Work History
EatalySan Jose, CA
Quick Service Restaurant Assistant General Manager
03.2023 - 06.2024
Job overview
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
StarbucksSan Jose, United States
Shift Supervisor
11.2020 - 10.2023
Job overview
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with areas of opportunities.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
TargetSan Jose, CA
Barista
12.2019 - 05.2021
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Group Manufacturing Services, IncSan Jose, CA
Warehouse Worker
06.2018 - 01.2019
Job overview
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials of diverse weights.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Performed general housekeeping and cleaning tasks.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Education
Cogswell Polytechnical CollegeSan Jose, CA
No Degree from Engineering Technology
University Overview
Skills
- Labor and Food Cost Control
- Team Member Motivation
- Managing Operations and Efficiency
- Administration and Reporting
- Constructive Feedback
- Hospitality Management
- Deposit Verification
- Employee Coaching and Motivation
- Cash Register Operations
- Store Opening and Closing Procedures
- Effective Listening and Communication
- Daily Operations Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeLocation Preference
HybridImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursAccomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
Timeline
Quick Service Restaurant Assistant General Manager
Eataly
03.2023 - 06.2024
Shift Supervisor
Starbucks
11.2020 - 10.2023
Barista
Target
12.2019 - 05.2021
Warehouse Worker
Group Manufacturing Services, Inc
06.2018 - 01.2019
Cogswell Polytechnical College
No Degree from Engineering Technology