Luis Torres
Mentone,CA
Summary
Qualified Advanced Technical Support Specialist with 30 years of helpdesk and customer service experience. Detail-oriented, organized and meticulous employee. Enthusiastic team player ready to contribute to company success. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Proven skill in resolving problems quickly on first call.
Overview
25
25
years of professional experience
Work History
Technical Support Specialist
Colton Joint Unified School District
04.2001 - Current
- Perform variety of complex technical duties involved in physical installation, operation, maintenance and troubleshooting of client hardware, software and peripherals.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assist with diagnosis of OSI layer-1 technology infrastructure including wired/wireless network issues.
- Provide technical assistance and support to District computer users with resolving hardware and software malfunctions; provide general troubleshooting, determine type of request and provide
solutions; investigate, diagnose and repair hardware, software and related equipment malfunctions as necessary; maintain device-to-network connectivity for multi-platform/multi-OS environments. - Communicate with Administrators, personnel, vendors and various outside agencies to exchange information and resolve issues or concerns.
- Operate variety of computers, mobile devices, interactive displays (i.e. smartboard), casting devices, peripherals and specialized software.
- Assist in maintenance of laptops, workstations, tablets, interactive displays (i.e. smartboard), casting devices, and mobile devices as directed.
- Microsoft Active Directory organization.
- Write scripts using power shell, DOS and VBS.
IT Manager
Jon Lin Frozen Foods
04.2000 - 04.2001
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, third party contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Planned website development for company website
- Engaged with clients to plan and optimize site issues and queries.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Discussed site and app requirements with clients to produce actionable development plans.
- Planned and coordinated changes with outside vendor to integrate requested elements to streamline business operations.
- Terminated and installed end devices such as card readers, motion detectors and cameras.
- Programmed security, access control and CCTV systems.
Computer Systems Technician 3
Mount San Jacinto College
09.1999 - 04.2000
- Lead order, structure, administration of computer systems
- Installed and wired system devices using standard product setup and electrical knowledge.
- Used multimeters for volt and OHM readings and circuit analysis.
- Submitted daily paperwork to record completed jobs and related information.
- Responsible for assigning, designing and implementing computer systems solutions and related projects
- Troubleshoot hardware, software and other problems ranging from simple to complex
- Consult staff and students within college as needed regarding safe and standard operation of client computer systems
Education
Master of Arts - Theology
Catholic Distance University
Charles Town, WV03.2026
Bachelor of Arts - Theology
Catholic Distance University
Charles Town, WV04.2024
Associate of Arts - Social And Behavioral Science
San Bernardino Valley College
San Bernardino, CA05.2021
Skills
- Knowledge of operation of computers and related software
- Excel in Technical Assistance which will allows user to learn
- Excel in Hardware, Software, Infrastructure Repair
- Excel in Project Management
- Ability to Communicate effectively both orally and in writing
- Ability to working effectively as team member
- Ability to Handle multiple assignments simultaneously and set priorities based on customer needs
- Knowledge of Principles, practices and procedures of website design and implementation
- Ability to adapt to any situation
- Ability to help people grow and feel understood
Affiliations
Member of the Knights of Columbus council 4488
Member of American Legion Post 106
Web Master for CSEA 2005-2006
Military Service
United States Marine Corps active 1992-1996 reserve 1996-2000
Supply Administration and Operations
Distribution Management
Intelligence
Communications
Timeline
Technical Support Specialist
Colton Joint Unified School District
04.2001 - Current
IT Manager
Jon Lin Frozen Foods
04.2000 - 04.2001
Computer Systems Technician 3
Mount San Jacinto College
09.1999 - 04.2000
Master of Arts - Theology
Catholic Distance University
Bachelor of Arts - Theology
Catholic Distance University
Associate of Arts - Social And Behavioral Science
San Bernardino Valley College
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