Luis Torres
Colton Joint Unified School District
Mentone,CA
25
years of professional experience
Qualified Advanced Technical Support Specialist with 30 years of helpdesk and customer service experience. Detail-oriented, organized and meticulous employee. Enthusiastic team player ready to contribute to company success. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Proven skill in resolving problems quickly on first call.
Work History
Technical Support Specialist
25 Years 6 Months- Perform variety of complex technical duties involved in physical installation, operation, maintenance and troubleshooting of client hardware, software and peripherals.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assist with diagnosis of OSI layer-1 technology infrastructure including wired/wireless network issues.
- Provide technical assistance and support to District computer users with resolving hardware and software malfunctions; provide general troubleshooting, determine type of request and provide
solutions; investigate, diagnose and repair hardware, software and related equipment malfunctions as necessary; maintain device-to-network connectivity for multi-platform/multi-OS environments. - Communicate with Administrators, personnel, vendors and various outside agencies to exchange information and resolve issues or concerns.
- Operate variety of computers, mobile devices, interactive displays (i.e. smartboard), casting devices, peripherals and specialized software.
- Assist in maintenance of laptops, workstations, tablets, interactive displays (i.e. smartboard), casting devices, and mobile devices as directed.
- Microsoft Active Directory organization.
- Write scripts using power shell, DOS and VBS.
IT Manager
1 Year- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, third party contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Planned website development for company website
- Engaged with clients to plan and optimize site issues and queries.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Discussed site and app requirements with clients to produce actionable development plans.
- Planned and coordinated changes with outside vendor to integrate requested elements to streamline business operations.
- Terminated and installed end devices such as card readers, motion detectors and cameras.
- Programmed security, access control and CCTV systems.
Computer Systems Technician 3
7 Months- Lead order, structure, administration of computer systems
- Installed and wired system devices using standard product setup and electrical knowledge.
- Used multimeters for volt and OHM readings and circuit analysis.
- Submitted daily paperwork to record completed jobs and related information.
- Responsible for assigning, designing and implementing computer systems solutions and related projects
- Troubleshoot hardware, software and other problems ranging from simple to complex
- Consult staff and students within college as needed regarding safe and standard operation of client computer systems
Education
Master of Arts - Theology
Bachelor of Arts - Theology
- Cum Laude - BA in Theology
- President's List Graduate Spring 2024
- President's List Undergraduate Fall 2022, Winter 2023
Associate of Arts - Social And Behavioral Science
Skills
Knowledge of operation of computers and related software.
Excel in Technical Assistance which will allows user to learn.
Excel in Hardware
Software
Infrastructure Repair
Excel in Project Management
Ability to Communicate effectively both orally and in writing
Ability to working effectively as team member
Ability to Handle multiple assignments simultaneously and set priorities based on customer needs
Knowledge of Principles
practices and procedures of website design and implementation.
Ability to adapt to any situation
Ability to help people grow and feel understood
Affiliations
Member of the Knights of Columbus council 4488
Member of American Legion Post 106
Web Master for CSEA 2005-2006
Military Service
United States Marine Corps active 1992-1996 reserve 1996-2000
Supply Administration and Operations
Distribution Management
Intelligence
Communications
Timeline
Technical Support Specialist
Colton Joint Unified School District
04.2001 - CurrentRead More
IT Manager
Jon Lin Frozen Foods
04.2000 - 04.2001Read More
Computer Systems Technician 3
Mount San Jacinto College
09.1999 - 04.2000Read More
Catholic Distance University
Master of Arts from Theology
Read More
Catholic Distance University
Bachelor of Arts from Theology
Read More
San Bernardino Valley College
Associate of Arts from Social And Behavioral Science
Read More