Luis Torres
Jamaica,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
Related
11.2021 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members
- Developed systems and procedures to improve operational quality and team efficiency.
Operations Lead
Related
10.2019 - 11.2021
- Maintained constant communication with management and staff to ensure proper operations of the organization
- Develop and maintain quality assurance protocols
- Ensure operational activities remain on time and within a defined budget
- Partner with cross-functional teams to improve proprietary tools and systems
- Oversaw problem resolution to address barriers to operational efficiency.
Head Teller
TD Bank
02.2015 - 10.2019
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
Education
HS Regents Diploma - Business
Automotive High School
Brooklyn, NY05.2011
Skills
- Accuracy and Efficiency in Documentation
- Slack, Zendesk, Galaxy POS, ENCORE & Microsoft Office proficiency
- Operations Improvement
- Employee Development
- Product and Service Sales
- Credit and Cash Transactions
- Cash Drawer Management
- Staffing Requirements
- Resolving Conflicts
- Strategic Planning
Accomplishments
I have successfully completed the Sky High Leadership training program, which equips us with skills to effectively manage a dynamic workforce.
Timeline
Operations Supervisor
Related
11.2021 - Current
Operations Lead
Related
10.2019 - 11.2021
Head Teller
TD Bank
02.2015 - 10.2019
HS Regents Diploma - Business
Automotive High School