Summary
Overview
Work History
Skills
Timeline
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Luis Torres

Brooklyn,NY

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

21
21
years of professional experience

Work History

Sales Associate

Florama Hardware
06.2017 - Current
  • Recommended products to customers, thoroughly explaining details.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Solved customer challenges by offering relevant products and services.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction while handling product returns quickly and professionally.

Shipping and Receiving Clerk

Fresh Direct
01.2013 - 11.2016
  • Reviewed order data to verify transactions and shipping dates.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
  • Conducted research to address shipping errors and packaging mistakes.

Stock Associate

Western Beef Supermarket
04.2011 - 10.2012
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Attended and participated in sales meetings to stay abreast of current offers and product issues.
  • Answered customer questions and provided detailed product information.
  • Performed daily inventory checks of merchandise on hand through Action and Action.
  • Maintained fitness in order to move merchandise efficiently and safely.
  • Managed inventory storage in clean and organized fashion.
  • Greeted customers and directed to requested products.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.

Paid Student Intern

Kingsbrook Jewish Medical Hospital
01.2009 - 08.2010
  • Took notes and memos during meetings and conferences to prepare summaries, drafts and reports.
  • Answered phone inquiries to provide basic company information and direct callers to appropriate personnel.
  • Completed various clerical duties such as maintaining memos, organizing documents and faxing.

Food Preparation Worker

Burger King
07.2006 - 11.2008
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Packaged and stored food products following proper handling and preservation methods.
  • Learned other teammates' work tasks to train as backup.
  • Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.

Cashier/stock Associate

Associated Supermarket
08.2003 - 07.2005
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Skills

  • Stocking and Replenishing
  • Merchandising Knowledge
  • Sales
  • Product and Service Sales
  • Exceptional Customer Service
  • Multi-tasking strength
  • Problem-solving skills
  • Excellent people skills
  • Merchandising understanding

Timeline

Sales Associate

Florama Hardware
06.2017 - Current

Shipping and Receiving Clerk

Fresh Direct
01.2013 - 11.2016

Stock Associate

Western Beef Supermarket
04.2011 - 10.2012

Paid Student Intern

Kingsbrook Jewish Medical Hospital
01.2009 - 08.2010

Food Preparation Worker

Burger King
07.2006 - 11.2008

Cashier/stock Associate

Associated Supermarket
08.2003 - 07.2005

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Luis Torres