Cody Carbonell

• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Coordinated with vendors to secure product availability at competitive prices.
• Conducted regular performance reviews of staff members in order to identify areas for improvement.
• Maintained accurate records of all transactions, stock levels and employee performance metrics.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Ensured compliance with safety regulations and company policies.
• Resolved customer complaints in a timely manner.
• Recruited, trained and supervised new employees.

• Lead and directs activities related to truck unload, freight flow, backroom organization, ticketing merchandise, stocking shelves, and reconciliation of inventory transactions according to operational and merchandising standards.

• Lead and supervise the freight team.

• Establish plans to accomplish merchandising initiatives and achieve defined goals.

• Utilize company tools, reports, and feedback to effectively analyze trends and refine plans.

• Ensure that the appearance of the store's interior and exterior are maintained to standards, primarily regarding merchandise presentation and signage.

• Ensure that price changes and signage are correctly reflected on sales floor.

• interviewing, selection, hiring, and training of associates in collaboration with store leadership. May complete performance evaluations as directed.

• Administer appropriate disciplinary action to associates, including recommendations for termination, in partnership with the store leadership and in accordance with company guidelines.

• Assist with store scheduling and payroll processes on a daily and weekly basis.

• Serves as the Manager on Duty role as needed including opening and closing the store. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.

• Removed product from boxes and placed on shelves according to merchandising guidelines.
• Removed expired and overripe items to provide freshest options and eliminate health risks.
• Updated pricing and sales signs to promote merchandise.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Responsible for Alarms and ensuring product stays at a cool temperature.
• Responsible for receiving loads throughout the night.

• Managed daily cash intake by counting out registers and tabulating profits.
• Helped employees accomplish tasks during peak periods.
• Communicated with other shift managers to facilitate continuum of customer service.
• Directed and led employees and team members on effective operations, methods and procedures.
• Identified needs of customers promptly and efficiently.
• Coached employees on interactions with customers to drive exceptional service.