Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Luis Torres

Sandy Springs

Summary

Dynamic professional with a proven track record at McDonald's Corp., enhancing operational excellence and productivity. Skilled in machine operation and performance tracking, I successfully reduced employee turnover and maximized sales through strategic resource allocation and effective labor relations. Committed to fostering a collaborative work environment while achieving outstanding results.

Professional leader with strong focus on team collaboration and achieving results. Skilled in process optimization, quality control, and team management. Known for adaptability and reliability, able to thrive in dynamic environments. Prepared to drive efficiency and success in production setting.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Line Lead

Suzanna's Kitchen
06.2025 - 08.2025
  • Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
  • Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
  • Communicated shift handover information to keep personnel aware of incomplete tasks.

Residential Sales Agent

Virtual Properties Realty, Inc.
04.2020 - 09.2022
  • Efficiently managed multiple client portfolios simultaneously while maintaining meticulous attention to detail and ensuring the highest level of customer satisfaction.
  • Increased residential sales by conducting comprehensive market analysis and identifying potential clients.
  • Delivered excellent customer service by promptly responding to inquiries from both potential buyers and sellers.
  • Maintained strong relationships with clients through consistent follow-up and addressing any concerns or questions promptly.

Residential Real Estate Sales Agent

Keller Williams Realty Atl Partners
03.2010 - 10.2017
  • Conducted thorough market analyses to determine competitive pricing for residential properties.
  • Utilized social media platforms to expand reach and visibility of property listings while targeting specific demographics of potential buyers.
  • Built strong relationships with clients through clear communication and trustworthiness, leading to repeat business and referrals.
  • Increased client satisfaction by providing exceptional customer service and maintaining open communication with buyers and sellers.
  • Collaborated with mortgage lenders, home inspectors, and other professionals to streamline the sales process for clients.
  • Prepared contracts, addendums, and disclosures for residential real estate transactions efficiently while minimizing errors.
  • Organized and hosted open houses, showcasing homes to prospective buyers and generating interest.
  • Employed a proactive approach to prospecting new leads and clients through cold calling, door knocking, and referrals from satisfied customers.

Store Manager of Operations

McDonald's Corp.
06.2007 - 11.2012
  • Increased sales by [Number]% with special displays and promotions.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
  • Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
  • Improved store efficiency by implementing inventory management systems and streamlining operational processes.
  • Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
  • Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.

Front End Manger

Winn Dixie Supermarket
02.2002 - 10.2004
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Evaluated employee performance and made recommendations for improvements.
  • Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees through day-to-day work and complex problems.
  • Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
  • Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
  • Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.

Education

Associate of Arts -

Miami Dade Community College
Miami, FL

North Miami Beach Senior High School
North Miami Beach, FL

Skills

  • Machine operation
  • Performance tracking
  • Labor relations
  • Productivity enhancement
  • Environmental awareness
  • Operational excellence
  • Resource allocation
  • Deadline management
  • Assembly procedures
  • Safety procedures

Certification


  • State of Georgia Real /estate License - [Timeframe]

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Line Lead

Suzanna's Kitchen
06.2025 - 08.2025

Residential Sales Agent

Virtual Properties Realty, Inc.
04.2020 - 09.2022

Residential Real Estate Sales Agent

Keller Williams Realty Atl Partners
03.2010 - 10.2017

Store Manager of Operations

McDonald's Corp.
06.2007 - 11.2012

Front End Manger

Winn Dixie Supermarket
02.2002 - 10.2004

Associate of Arts -

Miami Dade Community College

North Miami Beach Senior High School

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Luis Torres