Luis Torres

Work with USGS

• Acting as Lean-Agile product management coach and consultant for USGS water data and water services branches, supporting organization wide transformation efforts.
• Acting as Product manager for program and team level backlogs and cross functional teams responsible for multiple products that give access to historical water data, real-time water data and data modeling tools for both the general public, water scientists, organizations, and businesses.
• Providing expertise and coaching regarding agile project funding models, and the program and portfolio level changes that support modular contracts for government contractors.

Consultant Efforts with Fannie Mae

• Under the auspice of Fannie's Multifamily Business Transformation Office, Portfolio leadership and PMCOE, lead an effort to build and train a cross functional innovation team tasked with identifying and executing innovative capabilities across all value streams.
• Built an iterative, hypothesis and outcome driven set of processes for incubating and executing innovative capabilities; from data-informed problem identification, hypothesis driven solution identification, to prototyping and MVP identification and execution.
• Leveraged the organization's agile framework and commitment to organizational-agility by building a set of processes and culture with a strong foundation in Lean Start Up, Lean UX, Human Centered Design, and Systems Thinking strategies.
• Shadowed the team as it brought Enterprise Epics through its new innovation framework, including user research and iterative experimentation and prototyping, receiving a green light for multiple high impact Epics, their MVP and feature roadmaps, for products that effect the nations top lending institutions and borrowers; spanning 6+ value streams and multiple programs containing dozens of development teams per program.

Efforts internal to Ventera

• Acted as a product development, Agile, and Lean UX SME on multiple business development efforts that resulted in winning contracts with the multiple federal agencies.
• Worked with the internal office of Delivery Excellence and CX organization to expand their propriety resource utilized for internal employee and client training and project execution. Leveraging deep experience with enterprise Lean UX strategies to train and guide teams on how to incorporate Lean UX and Human Centered Design for organizations and projects of all sizes, from small and large commercial contracts to government clients.

• Oversaw entire product deployments from vision and creation to rollout and delivery for Aetna's new Medicare ecommerce/shop-buy-enroll platform.
• Owned and prioritized product backlog.
• Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
• Acted as a servant leader for a team of 15+ developers, architects and UX specialists, participating in and assisting in the planning and execution of multiple PI planning events.
• Worked with Senior Architects, Marketing Directors, as well as Senior Executives and leadership across multiple silos, to ideate and document Epic capabilities and features for portfolio and program backlogs and roadmaps.
• Was responsible for story-mapping and use case capture, developing high-level effort estimates, identifying dependencies and key enablers, and identifying KPIs to measure and track progress for the program.

Served 9 month contract via TekSystems

• Authored user stories to build a new product backlog per SAFe requirements.
• Received and assisted in team training sessions for the SAFe framework and participated in the programs first PI planning event.
• Collaborated with development team during all team events and led backlog refinement, demos, and retrospective sessions.
• Worked alongside consulting firm ENKI to identify what capabilities should be identified for UHGs business transformation efforts, as well as phasing out of legacy systems.

• Collaborated with sales, marketing and support teams to launch products on time and within budget.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
• Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
• Worked with customers, support, sales, marketing and management team to define product roadmap.
• Maintained understanding of target market, competitors and customer base.