Luis Torres Rivas
San Antonio,Texas
Summary
Driven by a results-focused approach, I leveraged my expertise in customer relations and small business operations at RCR Construction to significantly enhance client satisfaction and streamline business processes. My tenure at Gobierno Del Estado De Coahuila honed my skills in relationship building and project estimating, achieving substantial cost savings and fostering a loyal customer base through exceptional service and strategic negotiations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Owner
RCR Construction
01.2022 - Current
- Managed day-to-day business operations in roof replacements, additions, flooring installations, patios, fences, concrete work and painting
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Government Delegate
Gobierno Del Estado De Coahuila
03.2002 - 10.2016
- Conducted thorough research on relevant issues, providing accurate information to inform decision-making processes.
- Collaborated with cross-functional teams to develop strategies that advanced organizational goals.
- Coordinated travel arrangements for delegates, resulting in substantial cost savings for the organization.
- Provided mentorship to junior delegates, offering guidance on best practices for success within the role.
- Assisted in drafting policy proposals, contributing to the development of key organizational initiatives.
- Supported event planning efforts, securing venues and coordinating logistics for successful gatherings.
- Conducted head counts to help predict outcome of upcoming votes.
Assistant Foreman
Just Rite Services
01.2016 - 12.2021
- Enhanced team productivity by implementing efficient work processes and coordinating tasks among crew members.
- Maintained high-quality work standards by providing thorough training and consistent feedback to crew members.
- Installation of patio decks
- Gather all needed documents to ensure invoicing is submitted
- Read and understand construction drawings
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Arts - Agricultural Business Technology
C.B.T.A
SAN BUENAVENTURA, COUHUILA06.2013
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project estimating
- Quality Assurance
- Delegation
- Installation of Equipment
- Equipment Maintenance
- Work Well with others
Certification
First Aid Certificate
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Owner
RCR Construction
01.2022 - Current
Assistant Foreman
Just Rite Services
01.2016 - 12.2021
Government Delegate
Gobierno Del Estado De Coahuila
03.2002 - 10.2016
Bachelor of Arts - Agricultural Business Technology
C.B.T.A
First Aid Certificate
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