Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LUIS Tovar

Miami,Florida

Summary

Adept at enhancing customer satisfaction and managing transactions, my tenure at Miami Marlins honed my cash handling and customer service skills. Demonstrated ability to mentor new staff and efficiently resolve complaints, underscoring my commitment to team success and client loyalty. Excel in fostering welcoming environments, as evidenced by my role at Hilton, with a keen focus on confidentiality and service excellence. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Miami Marlins
Miami, Florida
05.2024 - 10.2025
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Front Desk Receptionist

Hilton
Miami, Florida
05.2023 - 10.2025
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Compiled and prepared reports and documents as requested.
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Carpenter's Assistant

dv dising lcc
Miami, Florida
06.2024 - 12.2024
  • Supported safe and clean working environment by complying with procedures, rules and regulations.
  • Assisted carpenter with cutting and measuring materials for projects.
  • Promoted team efficiency by consistently picking up excess materials and tools.
  • Measured, marked, and cut wood to required dimensions using power tools.

Education

High School Diploma -

Greens Sprigs
Miami, FL
10-2024

Skills

  • Drawer management
  • Check processing
  • Order coordination
  • Phone etiquette
  • Refund handling
  • Plan-o-gram implementation
  • Payment processing
  • Cash handling expertise
  • Customer inquiries
  • Customer satisfaction

Languages

Spanish
Professional
English
Professional

Timeline

Carpenter's Assistant

dv dising lcc
06.2024 - 12.2024

Customer Service Cashier

Miami Marlins
05.2024 - 10.2025

Front Desk Receptionist

Hilton
05.2023 - 10.2025

High School Diploma -

Greens Sprigs
LUIS Tovar