Luis Valdez
El Paso,TX
Summary
Customer-oriented, strategic-thinking Business Development Representative with 8 years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust. Highly persuasive professional known for meeting and exceeding targets. Skilled at building and maintaining customer relationships, and developing partnerships Exceptional software sales, service and business planning knowledge.
Overview
12
12
years of professional experience
Work History
Business Development Representative
Memoryblue
03.2023 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Called on key decision-makers using phone, email and social touches to bring on new business.
- Identified emerging business opportunities and conducted initial outreach calls to establish contact with potential clients.
- Communicated prospect needs and account details to prepare team for scheduled introduction meetings.
- Executed cold calls, social media and other digital strategies to acquire customers.
- Analyzed data from CRM system to identify trends in customer behavior and preferences.
- Conducted research and analysis of industry trends to identify potential customers and markets.
- Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.
Business Development Representative
MarketStar
04.2022 - 01.2023
- Researched target accounts to build a pipeline of qualified leads.
- Researched industry news, trends and developments related to our products.
- Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.
- Performed market analysis to identify opportunities in the competitive landscape.
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
- Researched potential prospects online to produce qualified call lists for sales colleagues.
- Collaborated and supported sales team to build sales pipeline.
- Communicated prospect needs and account details to prepare team for scheduled introduction meeting.
- Prepared weekly reports on sales activity for management review.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Executed cold calls, social media and other digital strategies to acquire customers.
- Tracked progress against goals using CRM software programs such as Salesforce.
B2B Sales Development Representative
CIENCE Technologies
El Paso, TX
07.2021 - 03.2022
- Maintained communication with account executives to facilitate development of sales opportunities.
- Identified emerging business opportunities and conducted initial outreach calls to establish contact with potential clients.
- Documented outreach calls and follow-up contacts in CRM system to establish record of interactions.
- Contacted and developed working relationships with executives and business owners.
- Prospected new opportunities by identifying promising commercial customers and qualifying leads.
- Scheduled sales appointments and met with potential customers to explain benefits of products and services.
- Hunted new business on continuous basis to generate sales and boost pipeline.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Leveraged cold calling, in-person visits and referrals to build leads.
Sales Consultant
Erus Energy
El Paso, TX
02.2019 - 04.2021
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Customer Service Representative
Xerox
El Paso, TX
03.2015 - 01.2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Set up and activated customer accounts.
- Answered inbound calls and directed to individuals or departments.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Representative
Alorica
El Paso, TX
09.2011 - 10.2015
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Set up and activated customer accounts.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Answered inbound calls per day and directed to individuals or departments.
- Educated customers on special pricing opportunities and company offerings.
- Exceeded company productivity standards on consistent basis.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education
High School Diploma -
Jefferson High School
El Paso, TX06.2011
Some College (No Degree) -
EPCC
El Paso, TXSkills
- B2B and B2C sales
- Sales and market development
- Sales strategies
- Customer relationship management
- Negotiation Tactics
- Account management
- Sales development
- Contract negotiation and closing tactics
- Prospecting skills
- Strategic account development and management
- Lead development
- New market penetration
- Cold calling
- Proficient in multiple CRM's
- Verbal and Written Communication
- Relationship Establishment
- Client Research
- Analytical and Critical Thinking
Timeline
Business Development Representative
Memoryblue
03.2023 - Current
Business Development Representative
MarketStar
04.2022 - 01.2023
B2B Sales Development Representative
CIENCE Technologies
07.2021 - 03.2022
Sales Consultant
Erus Energy
02.2019 - 04.2021
Customer Service Representative
Xerox
03.2015 - 01.2019
Customer Service Representative
Alorica
09.2011 - 10.2015
High School Diploma -
Jefferson High School
Some College (No Degree) -
EPCC