Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Valdez

Luis Valdez

Oregon,OR

Summary

Dynamic and dedicated professional with a strong background in hospitality, exemplified during my tenure at Hotel Agualcas Managua. Proven ability to enhance customer satisfaction through attentive service and effective team collaboration. Skilled in food handling and maintaining high standards of cleanliness, consistently achieving performance goals in high-volume environments.

Hardworking and enthusiastic [Job Title] trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Overview

14
14
years of professional experience

Work History

Cocinero

Teriakis 2
06.2023 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.

Mesero

Hotel Agualcas Managua.
12.2018 - 06.2023
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.

Mesero

Steak & Grill 1966
02.2019 - 07.2019
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Streamlined order-taking process to minimize wait times for diners.

Mesero

Hotel Crown Plaza Managua
04.2011 - 08.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

BBA - Gestion Hotelera

Universidad De Las Américas Ulam
Nicaragua
12-2031

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Hospitality and service industry background
  • Event catering
  • Attention to detail
  • Team collaboration
  • High volume production capability
  • Calm demeanor
  • Focused and disciplined
  • Positive and professional
  • Teamwork and collaboration

Languages

Spanish
Native or Bilingual

Timeline

Cocinero

Teriakis 2
06.2023 - Current

Mesero

Steak & Grill 1966
02.2019 - 07.2019

Mesero

Hotel Agualcas Managua.
12.2018 - 06.2023

Mesero

Hotel Crown Plaza Managua
04.2011 - 08.2018

BBA - Gestion Hotelera

Universidad De Las Américas Ulam

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