Luis Valdivia
Miami,FL
Summary
I am a motivated and responsible customer service-oriented hospitality professional with extensive experience in project management, sales, inventory management, administrative, and clerical responsibilities. I have proven success in building cohesive, top-performing, and customer-centric teams. I aim to leverage experience and knowledge to fill the position at this organization effectively.
Overview
14
14
years of professional experience
Work History
Sales Manager
Bluegreen Vacations Corporation
Dania Beach, FL
09.2022 - 10.2024
- Results-driven and consistent salesperson with exceptional analytical and forecasting abilities and commitment to teamwork
- Dedicates time to helping and communicating with customers to build trust and develop long-term working relations
- Managing over 13 sales representatives driving goals every day to hit budget every month
- Some of them working in person and the rest over the phone keeping them motivated and focused on the business
- As a sales Manager leading and inspiring a team of vacation sales professionals to achieve targets and drive revenue in the vacation club sector of the company
Admissions Representative
CBT College (Part-time)
Miami, FL
03.2022 - 09.2022
- Supported students through admissions process by answering questions and assisting with forms
- Explained admissions procedures and courses offered to potential students
- Reviewed admissions applications to check students' eligibility for acceptance
- Scheduled appointments to meet with students face-to-face and discuss education plans
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Front Desk Supervisor
Hotel Paradise Suites
Hollywood, FL
01.2020 - 02.2022
- Answers incoming customer calls regarding charges issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated knowledge and be informed of any changes in hotel policies
- Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Incoming calls, emails and faxes for long period of time solving customers concerns.
Census Field Supervisor
US Census Bureau Department Of Commerce (Contract)
Miami, FL
01.2020 - 12.2020
- Supervised census takers and monitored their progress and performance to ensure the assignments were completed as planned
- Ensured that high quality of work was maintained by tracking the progress of assigned jobs
- Ensured that all work was done on time by checking progress against the timeline
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
- Managed approximately 45 incoming calls, emails and faxes per day from customers.'
Warehouse Supervisor
Dixie Transports Inc ( Contract)
Miami, FL
01.2019 - 12.2019
- Ensuring the proper storage of items or goods stored in the warehouse
- Reserving space allocation for property and items or goods
- Ensuring that labels for goods are updated and accurate and that all goods and properties are stored in the correct location
- Ensuring that all receipts are processed in a timely manner
- Ensuring that requested goods are delivered to the appropriate requester on time
- Properly identifying goods or items and correcting discrepancies related to their quality, nomenclature, identification, or part numbers
Assistant Manager
Jaguar Hospitality Group
Miami, FL
04.2013 - 01.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
Account Manager
Rent-A-Center
Miami, FL
01.2011 - 03.2013
- I directed and supervised staff members for the realization of daily operations
- I executed a leadership role by assigning posts and designating duties to other staff members
- Hired, trained, and supervised food and beverage service staff to ensure they behaved according to the established code of ethics
- Utilized computers to track orders, manage inventory, and process payments effectively
- Successfully managed multiple collection calls simultaneously through collaboration with team members
- Reviewed deliveries, developed and implemented corrective actions to ensure successful implementation
- Took part in the development of budget, payroll, and accounts planning to determine the cost-effectiveness of each strategy used to have better results and collect the money
Education
Master of Science - Tourism And Hospitality Management
Florida International University
Miami, FL01.2020
Associate Degree of Arts -
Miami Dade College
Miami, FL01.2017
Bachelor's Degree - law
UPONIC
01.2009
Skills
- POS software
- Inventory management
- Project management
- Office management
- Work ethic
- Information Confidentiality
- Shift Scheduling
- Verbal Communication
- Written Communication
- Hospitality Management
- Customer Service
- Hotel Reservation Systems
- Interviewing
- Hiring
- Staff Training
- Microsoft Office
- Employee Motivation
- Property Tours
- Guest Satisfaction
- Concierge Services
- Staff Meetings
- Employee Performance Reviews
- Intuit QuickBooks
- Transportation Information
- Checking Reservations
- Resume Review
- Bookkeeping
- Documentation
- Information Updates
- Constructive Feedback
Accomplishments
Employee of the Year 2023
Bluegreen Vacations corporation
Affiliations
- NATIONAL SOCIETY LEADERSHIP AND SUCCESS
Timeline
Sales Manager
Bluegreen Vacations Corporation
09.2022 - 10.2024
Admissions Representative
CBT College (Part-time)
03.2022 - 09.2022
Census Field Supervisor
US Census Bureau Department Of Commerce (Contract)
01.2020 - 12.2020
Front Desk Supervisor
Hotel Paradise Suites
01.2020 - 02.2022
Warehouse Supervisor
Dixie Transports Inc ( Contract)
01.2019 - 12.2019
Assistant Manager
Jaguar Hospitality Group
04.2013 - 01.2019
Account Manager
Rent-A-Center
01.2011 - 03.2013
Associate Degree of Arts -
Miami Dade College
Bachelor's Degree - law
UPONIC
Master of Science - Tourism And Hospitality Management
Florida International University