Luis Valdivia
Miami,FL
Summary
I am a motivated and responsible customer service-oriented hospitality professional with extensive experience in project management, sales, inventory management, administrative, and clerical responsibilities. I have proven success in building cohesive, top-performing, and customer-centric teams. I aim to leverage experience and knowledge to fill the position at this organization effectively.
Overview
14
14
years of professional experience
Work History
Sales Manager
Bluegreen Vacations Corporation
09.2022 - 10.2024
- Results-driven and consistent salesperson with exceptional analytical and forecasting abilities and commitment to teamwork
- Dedicates time to helping and communicating with customers to build trust and develop long-term working relations
- Managing over 13 sales representatives driving goals every day to hit budget every month
- Some of them working in person and the rest over the phone keeping them motivated and focused on the business
- As a sales Manager leading and inspiring a team of vacation sales professionals to achieve targets and drive revenue in the vacation club sector of the company
Admissions Representative
CBT College (Part-time)
03.2022 - 09.2022
- Supported students through admissions process by answering questions and assisting with forms
- Explained admissions procedures and courses offered to potential students
- Reviewed admissions applications to check students' eligibility for acceptance
- Scheduled appointments to meet with students face-to-face and discuss education plans
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Front Desk Supervisor
Hotel Paradise Suites
01.2020 - 02.2022
- Answers incoming customer calls regarding charges issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated knowledge and be informed of any changes in hotel policies
- Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Incoming calls, emails and faxes for long period of time solving customers concerns.
Census Field Supervisor
US Census Bureau Department Of Commerce (Contract)
01.2020 - 12.2020
- Supervised census takers and monitored their progress and performance to ensure the assignments were completed as planned
- Ensured that high quality of work was maintained by tracking the progress of assigned jobs
- Ensured that all work was done on time by checking progress against the timeline
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
- Managed approximately 45 incoming calls, emails and faxes per day from customers.'
Warehouse Supervisor
Dixie Transports Inc ( Contract)
01.2019 - 12.2019
- Ensuring the proper storage of items or goods stored in the warehouse
- Reserving space allocation for property and items or goods
- Ensuring that labels for goods are updated and accurate and that all goods and properties are stored in the correct location
- Ensuring that all receipts are processed in a timely manner
- Ensuring that requested goods are delivered to the appropriate requester on time
- Properly identifying goods or items and correcting discrepancies related to their quality, nomenclature, identification, or part numbers
Assistant Manager
Jaguar Hospitality Group
04.2013 - 01.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
Account Manager
Rent-A-Center
01.2011 - 03.2013
- I directed and supervised staff members for the realization of daily operations
- I executed a leadership role by assigning posts and designating duties to other staff members
- Hired, trained, and supervised food and beverage service staff to ensure they behaved according to the established code of ethics
- Utilized computers to track orders, manage inventory, and process payments effectively
- Successfully managed multiple collection calls simultaneously through collaboration with team members
- Reviewed deliveries, developed and implemented corrective actions to ensure successful implementation
- Took part in the development of budget, payroll, and accounts planning to determine the cost-effectiveness of each strategy used to have better results and collect the money
Education
Master of Science - Tourism And Hospitality Management
Florida International University
Miami, FL01.2020
Associate Degree of Arts -
Miami Dade College
Miami, FL01.2017
Bachelor's Degree - law
UPONIC
01.2009
Skills
- POS software
- Inventory management
- Project management
- Office management
- Work ethic
- Information Confidentiality
- Shift Scheduling
- Verbal Communication
- Written Communication
- Hospitality Management
- Customer Service
- Hotel Reservation Systems
- Interviewing
- Hiring
- Staff Training
- Microsoft Office
- Employee Motivation
- Property Tours
- Guest Satisfaction
- Concierge Services
- Staff Meetings
- Employee Performance Reviews
- Intuit QuickBooks
- Transportation Information
- Checking Reservations
- Resume Review
- Bookkeeping
- Documentation
- Information Updates
- Constructive Feedback
Accomplishments
Employee of the Year 2023
Bluegreen Vacations corporation
Affiliations
- NATIONAL SOCIETY LEADERSHIP AND SUCCESS
Timeline
Sales Manager
Bluegreen Vacations Corporation
09.2022 - 10.2024
Admissions Representative
CBT College (Part-time)
03.2022 - 09.2022
Census Field Supervisor
US Census Bureau Department Of Commerce (Contract)
01.2020 - 12.2020
Front Desk Supervisor
Hotel Paradise Suites
01.2020 - 02.2022
Warehouse Supervisor
Dixie Transports Inc ( Contract)
01.2019 - 12.2019
Assistant Manager
Jaguar Hospitality Group
04.2013 - 01.2019
Account Manager
Rent-A-Center
01.2011 - 03.2013
Associate Degree of Arts -
Miami Dade College
Bachelor's Degree - law
UPONIC
Master of Science - Tourism And Hospitality Management
Florida International University
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