Luis Valdivia

• As an Assistant Sales Manger Primary focused on selling vacation Memberships utilizing persuasive sales techniques to build relationships and convince individuals to purchase a vacation ownership interest ensuring a positive customer experience throughout the sales process.

• Results-driven and consistent salesperson with exceptional analytical and forecasting abilities and commitment to teamwork
• Dedicates time to helping and communicating with customers to build trust and develop long-term working relations
• Managing over 13 sales representatives driving goals every day to hit budget every month
• Some of them working in person and the rest over the phone keeping them motivated and focused on the business
• As a sales Manager leading and inspiring a team of vacation sales professionals to achieve targets and drive revenue in the vacation club sector of the company

• Supported students through admissions process by answering questions and assisting with forms
• Explained admissions procedures and courses offered to potential students
• Reviewed admissions applications to check students' eligibility for acceptance
• Scheduled appointments to meet with students face-to-face and discuss education plans
• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Part-time

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated knowledge and be informed of any changes in hotel policies
• Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
• Incoming calls, emails and faxes for long period of time solving customers concerns.
• Answers incoming customer calls regarding charges issues, product problems, service questions and general client concerns
• Information Updates
• Constructive Feedback

• Supervised census takers and monitored their progress and performance to ensure the assignments were completed as planned
• Ensured that high quality of work was maintained by tracking the progress of assigned jobs
• Ensured that all work was done on time by checking progress against the timeline
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
• Managed approximately 45 incoming calls, emails and faxes per day from customers.
• Contract

oversees daily operations, leads and develops a team to achieve sales goals, ensures excellent customer service, and maintains store standards and brand vision. Key responsibilities include sales growth, managing inventory, hiring and training staff, analyzing business metrics, and fostering a positive, customer-focused environment while holding the team accountable for performance

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
• Helped with planning schedules and delegating assignments to meet coverage and service demands
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs

• I directed and supervised staff members for the realization of daily operations
• I executed a leadership role by assigning posts and designating duties to other staff members
• Hired, trained, and supervised food and beverage service staff to ensure they behaved according to the established code of ethics
• Utilized computers to track orders, manage inventory, and process payments effectively
• Successfully managed multiple collection calls simultaneously through collaboration with team members
• Reviewed deliveries, developed and implemented corrective actions to ensure successful implementation
• Took part in the development of budget, payroll, and accounts planning to determine the cost-effectiveness of each strategy used to have better results and collect the money