Luis Valencia
Mt Enterprise,Tx
Summary
Bilingual: Fluent in English and Spanish. Excellent written and verbal communication skills. Strong leadership qualities and a collaborative team player. Experienced in working with diverse cultural backgrounds
Overview
10
10
years of professional experience
Work History
Administrative Assistant
J&R Medical & 180 Medical
05.2017 - 10.2024
- Delivered exceptional, courteous service to patients, ensuring positive experiences.
- Stayed updated on evolving insurance guidelines to support seamless workflow and compliance.
- Collaborated with doctors, hospitals, insurance companies, and equipment providers to manage and maintain active status for patient prescriptions.
Customer Service Manager / IT Specialist
Houstonian Mortgage / Rapid Pro Mortgage / Success Mortgage Partners, INC
10.2015 - 03.2017
- Conducted daily client calls to update them on loan statuses and address inquiries, while collecting surveys and testimonials for marketing purposes.
- Managed communication with new approved buyers, closed buyers, prospects, referral partners, and realtors.
- Assisted clients in-person with loan applications and processing needs.
- Organized the sending and receiving of documents via email, fax, and mail.
- Created promotional materials and mass emails; trained new employees on relevant programs and websites.
- Provided technical support, troubleshooting, and updates for computers, servers, printers, and software.
- Utilized platforms such as Salesforce, Facebook, HAR, and Adobe Creative Cloud.
- Worked at secondary office locations as needed; drove to properties for damage inspections and documentation.
- Experienced in video and photo editing using Photoshop and Premiere Pro CC.
- Performed manual labor tasks, including lifting and moving heavy objects.
Sales Consultant
Best Buy
09.2014 - 10.2015
- Addressed customer inquiries and resolved complaints efficiently and promptly.
- Delivered friendly, courteous, and knowledgeable service to enhance customer satisfaction.
- Managed cash register operations accurately and efficiently.
- Handled customer service, merchandising, and store inventory to maintain appealing displays.
- Stayed current with new technology releases by completing online courses, ensuring customers received informed product advice.
Education
High School Diploma -
Goose Creek Memorial High Schoo
Baytown TX2013
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Extensive troubleshooting and repair expertise in computer hardware and software
- Experienced with Adobe Creative Cloud for video, photo, and web editing
- Familiar with Salesforce, Gmail, Roboform, Brightree, and Office 365
- Strong background in administration, clinical services, and account management
- Proficient in data analysis, auditing, and financial accounting
Timeline
Administrative Assistant
J&R Medical & 180 Medical
05.2017 - 10.2024
Customer Service Manager / IT Specialist
Houstonian Mortgage / Rapid Pro Mortgage / Success Mortgage Partners, INC
10.2015 - 03.2017
Sales Consultant
Best Buy
09.2014 - 10.2015
High School Diploma -
Goose Creek Memorial High Schoo
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