Luis Vallenilla
Sunny Isles,FL
Summary
Diligent with proven track record in managing front desk operations, ensuring smooth and efficient guest experiences. Successfully led team to enhance customer satisfaction and streamline check-in/check-out processes. Demonstrated proficiency in conflict resolution and multitasking in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor
M. Resort Residences
12.2021 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
Education
Associate of Arts - Music Notation And History
Nuestros Simbolos
Miranda Venezuela05-2019
Skills
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
- Customer service management
- Data entry efficiency
- Team building proficiency
- Training and mentoring
- Staff supervision
- Staff training and development
- VIP guest relations
- Team building and supervision
- Scheduling and planning
- Reservation management
Languages
English
Native or Bilingual
Timeline
Front Desk Supervisor
M. Resort Residences
12.2021 - Current
Associate of Arts - Music Notation And History
Nuestros Simbolos
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