Luis Vargas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Catering Manager
SwampDawgLLC
08.2019 - 11.2023
- Recognized by customers through multiple outlets such as Yelp and Google for delivering outstanding service.
- Achieved increased client retention rates by planning and executing memorable catering experiences for clients.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Optimized inventory management processes, reducing waste while maintaining adequate stock levels for all events.
- Negotiated competitive pricing with suppliers, resulting in reduced operational costs for the company.
- Mentored junior team members, fostering professional growth and enhancing overall team performance.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
Casualty Claims Adjuster
Nationwide Insurance
03.2009 - 11.2010
- Commended for creating memorable customer experiences and achieving customer service results above team average.
- Conducted thorough investigations of complex claims, gathering information from various sources to make informed decisions on coverage eligibility.
- Improved claim resolution times by efficiently managing caseloads and prioritizing urgent cases.
- Maintained high customer satisfaction ratings by providing timely and empathetic responses to customer inquiries.
- Maintained open lines of communication with policyholders throughout the claims process, including communicating important information and demonstrating active listening.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Collaborated with fraud investigators to identify suspicious claims, resulting in significant cost savings for the company.
Commercial Lines Customer Service Representative
Nationwide Insurance
06.2008 - 03.2009
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with agents and customers through active listening skills, leading to higher retention rates and positive feedback from all parties.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Team Leader/Operator
ClosetMaid
04.2000 - 02.2008
- Promoted into various positions, including team leader resulting from high performance, exceptional attendance and leader assessment results.
- Recognized for ability to evaluate workflows and propose solutions that enhanced operational efficiencies and quality results.
- Planned, scheduled and managed daily operational activities to attain daily production and quality results under time constraints as team leader.
- Facilitated communications between team members to achieve results through goal-setting and problem resolution.
- Monitored service levels and completed reports for analysis to identify operational issues; immediate corrective actions taken to overcome challenges.
- Conducted inspections of work product and evaluated against quality standards to ensure that products met or exceeded standards on a consistent basis.
Education
Associate of Arts - Business Administration
College of Central Florida
Ocala, FL06.2024
High School Diploma -
Hialeah Institute of Performing Arts
Miami06.1988
Skills
- Managing Deliveries
- Inventory Management
- Catering Services
- Quality Control and Assurance
- Team Leadership
- Relationship Building
- Customer Service and Retention
- Problem-Solving
- Organizational Skills
- Reliable and Responsible
Languages
Spanish
Full Professional
Timeline
Catering Manager
SwampDawgLLC
08.2019 - 11.2023
Casualty Claims Adjuster
Nationwide Insurance
03.2009 - 11.2010
Commercial Lines Customer Service Representative
Nationwide Insurance
06.2008 - 03.2009
Team Leader/Operator
ClosetMaid
04.2000 - 02.2008
Associate of Arts - Business Administration
College of Central Florida
High School Diploma -
Hialeah Institute of Performing Arts