Luis Vasquez
Scott,LA
Summary
Enthusiastic Customer Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of money handling and training in new programs. Motivated to learn, grow and excel in banking.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
Uncle T's Oyster Bar
Scott, LA
05.2017 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Journey Men Plumber
Jamie May Plumbing
Vatican, LA
09.2014 - 02.2022
- Followed safe work practices, which included fall protection and personal protective equipment.
- Coordinated movement of materials and equipment to job sites.
- Performed tests to check quality of pipe and piping systems and make adjustments as necessary.
- Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
- Eliminated risks by correctly identifying potential safety hazards.
- Fabricated piping pieces and components in line with design specifications for each system.
- Interpreted blueprints to determine locations, quantities and sizes of materials required.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Kept detailed job records using Software and Software to maintain up-to-date filing system.
- Prepared budgets and estimated costs for potential work on piping systems.
- Finalized Type and Type customer plumbing systems with correct piping, fittings and valves.
- Located and repaired or replaced worn and broken components to enhance system functionality and durability.
- Planned pipe system layout, installation and repair according to specifications.
- Conducted thorough inspects and tests of previously installed systems to locate and correct faults.
Outreach Coordinator
Crossroads Church
Lafayette, LA
06.2011 - 08.2014
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Associate
Publix
Sarasota, FL
09.2006 - 08.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
Education
High School Diploma - General Studies
Sarasota High School
Sarasota, FL05.2009
Certificate - Culinary Arts
Suncoast Technical College
Sarasota, FL05.2009
Skills
- Warm and Friendly
- Customer Service and Rapport
- Cool Under Pressure
- High-Energy and Stamina
- Transactions and Cash Handling
- Team Player
- Natural Leadership
- Active Listening
- Anticipating Guest Needs
- Hospitality Service Expertise
- Guest Accommodations
- Guest Satisfaction
- Cash Register Operations
- Speaking
- Service-Orientation
- Reading Comprehension
- Language Interpretation
- Spanish Interpreting
- Client Service
- Verbal Interpreting
- Public Outreach
- Community Outreach Programs
- Outreach Activities
- Strategic Outreach
- Social Media Platforms
- Volunteer Coordination
- Event Coordination
- Research
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed plumber - 7yrs
- MicrosoftWord Training - 5yrs
- Excel Training - 6yrs
Languages
Spanish
Native or Bilingual
Timeline
Server
Uncle T's Oyster Bar
05.2017 - Current
Journey Men Plumber
Jamie May Plumbing
09.2014 - 02.2022
Outreach Coordinator
Crossroads Church
06.2011 - 08.2014
Customer Service Associate
Publix
09.2006 - 08.2018
High School Diploma - General Studies
Sarasota High School
Certificate - Culinary Arts
Suncoast Technical College
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