Luis Vega
San Diego ,CA
Summary
Proven track record in enhancing customer satisfaction and sales figures, notably at Frank Motors Company. Skilled in customer service and problem-solving, I excel in teamwork and collaboration, achieving goals through innovative strategies and a goal-oriented approach. Fluent in English and Spanish, I consistently exceed sales targets by effectively leveraging exceptional people skills and time management.
Overview
11
11
years of professional experience
Work History
Sales Associate
Burlington Coat Factory Department Store
02.2012 - 03.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Lost Prevention
Burlington Coat Factory Department Store
03.2016 - 04.2017
- Developed strong relationships with law enforcement agencies, facilitating cooperation during investigations and prosecutions.
- Identified areas requiring improved security measures through routine site assessments at various locations.
- Collaborated with cross-functional teams to develop and execute loss prevention initiatives that effectively addressed both internal and external risks.
- Conducted thorough investigations of suspected thefts, resulting in successful recovery of stolen merchandise.
- Enhanced loss prevention strategies by analyzing data and identifying trends in theft and fraud incidents.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Warehouse Sales Associate
Disabled American Veterans Thrift Store
04.2017 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Vehicle Sales Consultant
Frank Motors Company
06.2019 - 03.2023
- Developed strong relationships with customers for repeat business and referrals.
- Collaborated with finance team to secure favorable financing options for clients, resulting in higher closing rates.
- Demonstrated professionalism and integrity by adhering to dealership policies, industry regulations, and ethical selling practices.
- Exceeded monthly quotas consistently by prioritizing tasks effectively, managing time efficiently, and aligning sales strategies with dealership goals.
- Achieved sales targets through consistent follow-up with prospective buyers and diligent tracking of leads in CRM system.
- Streamlined the sales process by collaborating closely with the service department on vehicle preparation and delivery timelines.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and product inventory to provide informed recommendations to clients.
- Adapted sales approach as needed for diverse clientele including first-time car buyers, luxury car shoppers, or individuals seeking alternative transportation options such as hybrid or electric vehicles.
- Conducted thorough vehicle demonstrations, ensuring customer understanding of safety features, technology, and performance capabilities.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Utilized strong listening skills to identify client needs accurately before making tailored recommendations.
- Increased vehicle sales by effectively communicating key features and benefits to potential clients.
Education
High School Diploma -
Hilltop High School
San Diego, CA06.2014
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Excellent people skills
Reliable and punctual
Goal-Oriented
Exceptional customer service
English and Spanish Speaker
Languages
Spanish
Native or Bilingual
Timeline
Vehicle Sales Consultant
Frank Motors Company
06.2019 - 03.2023
Warehouse Sales Associate
Disabled American Veterans Thrift Store
04.2017 - 06.2019
Lost Prevention
Burlington Coat Factory Department Store
03.2016 - 04.2017
Sales Associate
Burlington Coat Factory Department Store
02.2012 - 03.2016
High School Diploma -
Hilltop High School
Similar Profiles
Sophia ParrondoSophia Parrondo
Retail Sales Associate at Burlington Coat Factory Department StoreRetail Sales Associate at Burlington Coat Factory Department Store
Alvic Elwell MiascoAlvic Elwell Miasco
Stocking Associate at Burlington Coat Factory Department StoreStocking Associate at Burlington Coat Factory Department Store
Saly SangareSaly Sangare
Costumer Service at Burlington Coat Factory Department StoreCostumer Service at Burlington Coat Factory Department Store