Lourdes Velez
New York
Summary
To obtain a position as an Office Assistant.
Overview
13
13
years of professional experience
Work History
Shipping Coordinator
Vida Shoes International
01.2018 - 01.2025
- Managed multiple brand accounts within the department
- Handled communication across various internal departments
- Assisted with customer concerns and inquiries
- Worked on department-specific projects
Office Assistant
Vida Shoes International
02.2016 - 02.2018
- Generated and formatted shipping and order reports
- Completed projects assigned by various departments
- Scanned documents and maintained digital files
- Performed general office duties as needed
Reservations Agent / Operator
Pan American Hotel
06.2013 - 01.2014
- Responded to guest inquiries about room types, pricing, and amenities
- Entered reservations from phone and third-party booking platforms
- Managed incoming emails and sent confirmations upon request
- Performed clerical tasks such as copying, faxing, printing, and filing
- Handled guest mail and packages according to hotel policy
- Routed phone calls to appropriate departments or guest rooms
Student Assistant
New York City College of Technology
09.2011 - 12.2011
- Answered and transferred incoming phone calls
- Assisted current and prospective students with inquiries
- Mailed departmental brochures
- Performed clerical tasks such as copying, faxing, printing, and filing
- Assisted professors with administrative tasks as needed
Education
Bachelor of Business Administration - Entrepreneurship, Psychology
CUNY Baruch College
New York, NY12.2018
Associate in Science - Liberal Arts and Sciences
CUNY New York City College of Technology
Brooklyn, NY06.2015
High School Diploma - undefined
Hillcrest High School
Jamaica, NY06.2009
Skills
- Proficient in Microsoft Word, PowerPoint, and Outlook
- Working knowledge of Microsoft Excel and Access
- Fluent in Spanish
- Detail-oriented, organized, and able to multitask
- Typing speed: 35 WPM
Timeline
Shipping Coordinator
Vida Shoes International
01.2018 - 01.2025
Office Assistant
Vida Shoes International
02.2016 - 02.2018
Reservations Agent / Operator
Pan American Hotel
06.2013 - 01.2014
Student Assistant
New York City College of Technology
09.2011 - 12.2011
Bachelor of Business Administration - Entrepreneurship, Psychology
CUNY Baruch College
Associate in Science - Liberal Arts and Sciences
CUNY New York City College of Technology
High School Diploma - undefined
Hillcrest High School