Luis Vela
Cicero,IL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
BJs Brewhouse
09.2022 - Current
- Perform Open / Mid-Day / Closing duties
- Fostered a collaborative working environment by encouraging open communication between front-of-house and kitchen staff members.
- Conduct daily briefings on matters of importance to the team
- Manage all necessary repair and maintenance issues
- Manage the Restaurant Risk Review audit process and implement necessary changes
- Manage local restaurant marketing, sales building, and community involvement
- Facilitate and participate in Continued Education Program
- Exercise discretion and independent judgment
- Ensure 100% compliance with all Company policies and laws
- Make recommendations concerning development, promotion, and disciplinary action affecting team members
- Make hiring and termination recommendations to General Manager
- Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Restaurant Support Center inquiries relating to restaurant
- Ensure safety & sanitation
- Monitor food and beverage quality and execution
- Conduct Quarterly Food Reviews
- Prepare and receive orders of food and beverages
- Conduct weekly inventories to ensure that proper levels are stocked and to assess ordering patterns and changes
- Monitor and validate daily prep production
- Coach, mentor, and discipline hourly team members
- Monitor facilitate team member recognition
- Train, coach, and develop team members to ensure they are providing Gold Standard service to BJ’s guests
- Manage guest relations and guest recovery.
Bar Manager
Miller’s Ale House
01.2021 - 09.2022
- Ordering and maintaining the bar stocked with the necessary liquor
- QA, ensuring that all food is prepared to the company standard in a timely manner
- Customer Service, making sure that all guests dining and drinking are satisfied with the service that is provided to them as well as stepping in to resolve any issues one might have
- Interviewing, hiring, providing orientation and training new hires
- Following opening and closing procedures as well as day to day reports and closing of the registers
- Making deposits at the end of the night and ensuring that it balances out with the daily report at the end of the night
- At times jumping into the restaurant to help with TOGO orders, Hostess, Server, Bartender, Meal Prep, Cooking, Bussing and Dishwashing
- Ensure the safety of the staff and patrons are met by following all protocols for Covid 19.
Bartender
The Martinique Banquet Complex
01.2021 - 01.2021
- Bartend, mix and serve alcoholic and non-alcoholic beverages based on customer requests
- Verify the age of the customer by checking IDs
- Cleaning, stocking, setting up the bar and breaking down at the end of the night
- Double-checking the information for each party as they typically have different liquor and beer preferences.
Bar Manager/Server
Wasabi
01.2020 - 01.2021
- Place orders with various vendors as well as keep inventory up to date
- Cash handling, counting out the registers
- Making sure licenses are up to date
- Worked using a POS system
- Stocking, cleaning and maintaining the bar
- Customer service, making sure everyone is satisfied and handling any problems that might occur with the bar
- Prepare mixed drinks for the servers
- Take orders and answer questions about the menu.
Bartender
Beyond Catering
01.2019 - 11.2019
- Bartending different catering events
- Set up and stock the bars as well as break them down at the end of the event
- Greeting customers and ensuring that they are satisfied.
Manager/Bartender
MBar
01.2012 - 01.2019
- Place orders with various vendors as well as keep inventory up to date
- Set up different promos with different companies
- Cash handling, counting out the registers and making a drop in the deposit box
- Hire, train and schedule bartenders
- Payroll for employees
- Making sure licenses are up to date
- Worked using a POS system
- Stocking, cleaning and maintaining the bar
- Customer service, making sure everyone is satisfied and handling any problems that might occur with the bar.
Instructor
ABC Bartending School
01.2011 - 01.2013
- Running everyday operations
- Teaching classes, signing up students
- Money handling
- Maintaining the wellness of the school
- Certified to teach the BASSET.
Manager/Bartender
Al’s Italian Restaurant
01.2007 - 01.2011
- Customer service, cash handling
- Customer retention
- Problem solving
- Inventory control.
Education
American Professional Bartending School
Villa Park, ILCourses towards Associates Degree -
Morton College
Cicero, ILHigh School Diploma -
Morton East High School
Cicero, ILEnvironmental Technical Institute
Itasca, ILSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Certification
Illinois Food Handler Card
Illinois Food Allergen Safety Training Certificate
Timeline
Manager
BJs Brewhouse
09.2022 - Current
Bar Manager
Miller’s Ale House
01.2021 - 09.2022
Bartender
The Martinique Banquet Complex
01.2021 - 01.2021
Bar Manager/Server
Wasabi
01.2020 - 01.2021
Bartender
Beyond Catering
01.2019 - 11.2019
Manager/Bartender
MBar
01.2012 - 01.2019
Instructor
ABC Bartending School
01.2011 - 01.2013
Manager/Bartender
Al’s Italian Restaurant
01.2007 - 01.2011
American Professional Bartending School
Courses towards Associates Degree -
Morton College
High School Diploma -
Morton East High School
Environmental Technical Institute